SOURCE: MaintenanceNet

January 24, 2007 11:00 ET

Ingram Micro Wins Prestigious 1to1 Impact Award for Innovative Service Sales Initiative Anchored by MaintenanceNet Technology

Ingram Micro's Win in Technology Optimization Category Recognizes Increases of 172 Percent in Service Renewal Opportunities Following MaintenanceNet Deployment

TEMPE, AZ -- (MARKET WIRE) -- January 24, 2007 -- Frost & Sullivan Sales & Marketing MindXchange -- Ingram Micro, Inc. (NYSE: IM), the world's largest technology distributor, has been selected as a 1to1 Impact award winner by 1to1 Magazine in recognition of a 2005-2006 technology initiative implemented by MaintenanceNet, Inc., the leading provider of maintenance contract management services. 1to1 Magazine, a publication dedicated to helping organizations realize the greatest value from their customer base, made the announcement today during Frost & Sullivan's Eighth Annual Sales & Marketing MindXchange. In recognizing Ingram Micro, the magazine cited the company's exceptional use of technology to achieve quantifiable results in support of strategic business objectives.

The 1to1 Impact awards honor end-user organizations that have implemented or significantly updated customer-based business strategies with demonstrated impact. Nominees are evaluated in three categories: customer strategy, organizational transformation, and technology optimization. Ingram Micro was chosen as the winner in the technology optimization category out of dozens of leading organizations submitting nominations. All winners are profiled in the publication's January/February issue, as well as online at

"We are pleased to present this award to Ingram Micro, a company that continues to demonstrate its leadership with ground breaking customer strategies," said Ginger Conlon, editor-in-chief of publications for 1to1 Media. "By aligning with MaintenanceNet to implement new data integration services and create the Ingram Micro Reseller Services Portal, the technology distributor has overcome the challenges of its complex, two-tiered sales strategy in a highly innovative way."

Ingram Micro called upon MaintenanceNet to develop an entirely new streamlined procedure for managing product registrations and warranties as well as maintenance service renewals and uncovered assets (IT products sold without service agreements). The resulting technology implementation, anchored by the Ingram Micro Reseller Services Portal (RSP), yielded quantifiable improvements in service contract management, while also delivering profound enhancements to communication across Ingram Micro's entire value chain including manufacturers, solution providers and end-customers.

Since launching the MaintenanceNet-powered RSP in April 2006, Ingram Micro has achieved millions of dollars in new service revenue streams. Within two quarters, the new portal-based system was able to elevate Ingram Micro to a 94 percent overall registration rate, equating to approximately $5 million in new revenue opportunities. Also, more than 5,600 resellers have accessed the portal to retrieve and track maintenance contract opportunities, which has led to a 172 percent increase in overall renewal opportunities. In addition, Ingram Micro has attained a 38 percent improvement in product registration.

"We are very honored to accept this award from 1to1 in recognition of our tremendously successful technology initiative," said Justin Crotty, vice president of services for Ingram Micro North America. "In creating the portal, MaintenanceNet went well beyond the traditional reaches of portal technology to put us in closer touch with our customers, thereby resulting in a greater response to customers' needs as well as dramatic improvements in maintenance service sales."

According to Scott Herron, CEO of MaintenanceNet, most initiatives aimed at increasing service sales simply take into account the need to expand or improve sales techniques and staffing requirements. "We commend Ingram Micro on having the foresight to leverage our expertise to focus on first removing the data bottlenecks to achieving the caliber of end-customer data required for managing an effective maintenance service renewal program," said Herron. "In addition, in implementing the RSP, Ingram Micro looked to the future to find a way to provide its manufacturers and VAR customers with a base upon which they can measure and grow their maintenance service businesses."

About 1to1 Magazine

1to1 Magazine is published by 1to 1 Media and dedicated to helping organizations realize the greatest value from their customer base. 1to1 Media's print, electronic and custom publications explore the best practices, trends and developments from companies who are using customer initiatives to drive bottom-line impact. Backed by Peppers & Rogers Group, the globally recognized leader in customer strategy and relationship marketing, 1to1 Media combines thought leadership, field experience, editorial expertise and global brand awareness to deliver the content needed by its audience of decision-makers and practitioners. Peppers & Rogers Group is a division of Carlson Marketing.

About Ingram Micro, Inc.

As a vital link in the technology value chain, Ingram Micro creates sales and profitability opportunities for vendors and resellers through unique marketing programs, outsourced logistics services, technical support, financial services, and product aggregation and distribution. The company serves more than 140 countries and is the only global broadline IT distributor with operations in Asia. Visit for more information.

About MaintenanceNet

MaintenanceNet is a leading provider of maintenance contract management services. The company's innovative web-based products and comprehensive data mining, aggregation and management services allow technology vendors to maximize service revenue opportunities while improving customer satisfaction and overall operational efficiencies. By connecting technology vendors with OEMs, channel partners and end-clients, MaintenanceNet facilitates the management, marketing and sales of maintenance services. For more information, contact (866) 699-7212 or visit

2006 Ingram Micro, Inc. All rights reserved. Ingram Micro and the registered Ingram Micro logo are trademarks used under license by Ingram Micro, Inc. MaintenanceNet is a registered trademark of MaintenanceNet Incorporated. All other company, product and program names are trademarks of their respective organizations.

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