SOURCE: Inktel Direct Corp.

Inktel Direct Corp.

April 06, 2011 13:29 ET

Inktel Direct Hires Jim Shriver as New Director of Client Services

Industry Veteran to Lead the Enhancement of Inktel Direct's Customer Service Initiatives

WOOD DALE, IL--(Marketwire - April 6, 2011) - Inktel Direct, Corp., a leading business process outsourcer specializing in marketing and governmental services, is proud to announce the hiring of Jim Shriver as Director of Client Services. Shriver, a long-time professional in the order fulfillment and contact center industries, will lead the effort to transform Inktel's customer service offerings to its most trusted partners.

"Jim's background, experience and attitude make him the perfect fit to take Inktel's customer service to the next level," stated Ricky Arriola, President and CEO of Inktel Direct. "Inktel Direct believes that exceptional, world-class customer service shouldn't be an aspiration, it should be fundamental. Jim is the perfect person to continue to enhance this philosophy at Inktel."

Prior to joining Inktel Direct, Shriver served as Vice President of Operations at Infinity Resources, where for 11 years he oversaw all contact center and fulfillment operations. A Green Belt certified Six Sigma, Jim comes to Inktel with over 15 years of industry experience and with an inspiring spirit of what proactive customer service means. Jim is a graduate of the College of DuPage and the University of Illinois at Chicago.

"It's an honor to be joining such a forward-thinking and inspiring group of people here at Inktel Direct," Jim said. He went on to say, "With my background in call center services and fulfillment services, I hope to do my part and forward thought leadership in the areas of providing outstanding customer service for our partners."

About Inktel Direct

Inktel Direct is a leading business process outsourcer specializing in marketing and governmental services. As one of the top outsourcers in the United States, Inktel Direct provides Fulfillment, Call Center Outsourcing, Direct Mail / Lettershop, E-commerce and Graphic Design Solutions to many Fortune 500 companies, federal/state/local government agencies, not-for-profit agencies and other leading organizations. The rapidly growing organization has received multiple awards and recognition including the "Best Company to Work For" in all of Florida (Florida Trend), the "Best Place to Work" in South Florida for three years in a row (South Florida Business Journal) and one of Crain's Business Magazine's "Best Places to Work" in Chicago! Inktel Direct has operations nationally, including offices in Miami, Chicago and Ft. Lauderdale, among other cities. Company news and background information are available at http://www.inktel.com or call 305-523-1100.

Inktel Direct, the Inktel Direct logo, and "Passion for People" are trademarks of Inktel Direct Corporation. All other trademarks are property of their respective owners.

Contact Information

  • Media Contact:
    Alex Buznego
    Inktel Direct Corp.
    Phone: (305) 523-1201
    Email: Email Contact