SAN FRANCISCO, CA--(Marketwire - Jul 19, 2012) - Join Innotas and Zendesk for a webinar on "Simplifying IT Complexities" with tips on how to better manage work requests and simplify the internal IT support desk -- with the creation of a single, easy path of communication to bring relevant information into an IT management system. Innotas (www.innotas.com) is a leading provider of Cloud-based solutions for IT Management.
IT teams often face an overwhelming volume and type of requests -- work orders, support help, enhancements, maintenance and more. IT complexities can be made easy by integrating support desk and IT management. The webinar will provide insights on how to manage every help desk request through delivery with:
- Single entry point and easy path of communication for all IT requests
- Promotion of tickets from Zendesk into projects for Innotas for better allocation of resources
- Transfer of tasks from Innotas project plans to Zendesk to be worked on as tickets
When: July 25, 10 am PT/1:00 pm ET
- Erin Boyle, Product Manager at Zendesk
- George Shaheen, Solutions Consultant at Innotas
Innotas, a leading provider of Cloud-based solutions for IT Management, delivers a seamless way to manage Resources, Applications and Projects across all IT. Innotas' solutions include Project Portfolio Management (PPM), Application Portfolio Management (APM), and Innotas Integration Platform. Headquartered in San Francisco, Innotas has hundreds of customers nationwide, including Bank of the West, Tiffany & Co., Crocs, Crayola, City of Memphis, RelayHealth, and World Vision. For more information, visit www.innotas.com or contact 866-692-7362.
Zendesk is the leading provider of proven, cloud-based help desk software. For growing organizations, Zendesk is the fastest way to enable great customer service. More than 20,000 Zendesk customers, including Adobe, Sony, OpenTable and Groupon, trust Zendesk with their most valuable asset, their customers, partners and employees. Founded in 2007, Zendesk is funded by Charles River Ventures, Benchmark Capital and Matrix Partners. Learn more at www.zendesk.com.