SOURCE: Innovation Group

Innovation Group

January 26, 2012 15:30 ET

Innovation Group Congratulates Courtesy Insurance for Win as a 2012 Celent Model Insurer

Courtesy Insurance Company, a Subsidiary of JM Family Enterprises Inc. Recognized for Excellence in Claims

FARMINGTON, CT--(Marketwire - Jan 26, 2012) - The Innovation Group plc (Innovation Group), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, is pleased to congratulate Courtesy Insurance Company (Courtesy), part of JM&A Group, and a subsidiary of JM Family Enterprises Inc., for their recognition by Celent, a financial services technology research and advisory firm, as a "Model Insurer" for their effective use of technology.

The Celent 2012 Model Insurer report recognizes Courtesy Insurance Company for the company's claims analytics implementation using Innovation Group's Insurer Claims to transform their claims processes. Courtesy Insurance Company earned this important recognition by delivering on best practices in higher productivity / lower staff expenses, IT/business alignment, and effective integration of systems and processes.

Implementation of Insurer Claims and transformation of Courtesy's claims management operation is completely paperless. The implementation initially delivered productivity improvements of more than 40 percent and an additional 20 percent since implementation. Additionally, Courtesy decreased the number of individuals processing claims by 50 percent, cut claims turnaround time by six days, and provided 100 percent process consistency and close to 100 percent accuracy. These success metrics highlight the ongoing business value and focus on leveraging the streamlined processes within Insurer Claims and a commitment by Courtesy to proactively manage the claims process, track business value and leverage all aspects of the technology beyond initial implementation.

"We are honored to be the recipient of this award on behalf of our business and information technology teams who have worked tirelessly to deliver our 'best in class' future state and drive through the operational and service value of our claims management transformation," said Debbie Battisto, vice president of information technology for JM&A Group. "Our strong partnership with Innovation Group and the leadership of JM&A Group underpinned the transformation and the continuing increased business value as we continue the journey toward a future of new opportunities."

"We congratulate Courtesy Insurance Company and JM&A Group on being recognized as a Model Insurer and on the realization of a vision that would transform their claims management operations in order to achieve these increasingly impressive results," said Euan King, CEO North America Insurer Software for Innovation Group. "We are honored to be partnering with JM&A Group in using Innovation Claims as a foundation for their transformation and ongoing operational excellence. Their recognition as a Celent Model Insurer and results to date demonstrate the long-term business value of Insurer Claims by highlighting increased process optimization, flexibility and agility for continuous innovation and sustainable claims results."

"The vision for Celent's Model Insurer is to try to answer an apparently simple question: 'What would it look like for an insurer to do everything right with today's technology?,'" said Karen Monks, analyst, Celent. "Courtesy Insurance's implementation of the Innovation Group's modern claim system serves as an example of how insurers can effectively reengineer processes around a new system. The Courtesy project deserves recognition for the successes they achieved to date."

About The Innovation Group plc:
The Innovation Group plc (LSE: TIG.L) is a global provider of business process outsourcing and software solutions to the insurance, fleet, automotive and property industries. Innovation Group provides contact centres, repair networks, process management, supply chain and technology operations and decision support analytics to support accident management, repair and estimation and claims management services. Innovation Group has over 800 global clients including AXA Insurance, RSA, Encompass, Esurance, Hertz, CNA, Main Street America Group, American Modern Insurance Group, LeasePlan, The Ford Motor Company, Aviva, Toyota and Zurich. The Group processes more than 4 million claims per year with 20 per cent direct claims cost saving achieved. Innovation Group's 2,300 people are located in the United Kingdom, Australia, Belgium, Canada, France, Germany, Japan, India, Pakistan, South Africa, Spain and United States.

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