SOURCE: Innovation Group

Innovation Group

May 07, 2013 11:15 ET

Innovation Group Customer Success and Praise Wins Insurance IT Rave Awards for Insurer Claims

Awards Highlight Increasing Ratings and Customer Value of Insurer Claims

FARMINGTON, CT and ROLLING MEADOWS, IL--(Marketwired - May 7, 2013) - The Innovation Group plc (Innovation Group) today announced the company's Insurer Claims solution has once again been recognized with a 2013 Insurance IT RAVE Award. This is the third consecutive year Insurer Claims has been recognized, highlighting the solution's continuing customer success and satisfaction. 

The Insurance IT RAVE Awards are co-sponsored by insurance industry analyst firm, Novarica, and the Summit Business Media insurance technology publication, Tech Decisions, and are based on scores achieved in Novarica's ACE Rankings. The Novarica ACE Ranking Report™ on Insurer Claims recognized Insurer Claims achieving an overall score of 94. Client survey responses highlighted some of Insurer Claims' positives, including that the product delivers the promised functionality, incorporates a strong client voice into product development, inspires great faith in Innovation Group's senior management and overall vision, and that the product is scalable. 

"Innovation Group's recognition with a third RAVE award for Insurer Claims reflects their clients' growing satisfaction for their claims solution and expertise," said Matthew Josefowicz, partner and managing director of Novarica, and lead researcher for the Novarica ACE Rankings. "They received especially strong scores for the quality of their knowledge, customer voice in product development, delivering promised functionality, strong technology, and customer satisfaction."

"This is third consecutive RAVE Award achievement for Innovation Group, which is quite exciting as it demonstrates consistent customer satisfaction year after year," said Jim Daggett, publisher of Tech Decisions. "This continuous achievement demonstrates Innovation Group's clear commitment to the industry and their customers. Tech Decisions RAVE Award partnership with Novarica is extremely valuable information for Insurance Technology decision makers as the ACE ranking methodology reflects verified customer responses."

Innovation Group reports there are a total of 28 in-production implementations using Insurer Claims for both personal and commercial lines with seven additional implementations in progress. Three of these implementations utilize a SaaS/BPO delivery model supporting over 120 insurers with several additional implementations ready to go live. Innovation Group has been an industry leader in embracing support for alternative deployments with success via ASP and SaaS, highlighting the growing acceptance of these delivery models among P&C insurers. 

"This recognition reflects our commitment to providing insight, innovation and performance for our customers to help them be 'future-ready'," said Euan King, CEO North America Software for Innovation Group. "The growing customer base for Insurer Claims and Insurer Analytics reflects a shift in the industry to solutions that address the entire claims value chain including catastrophe management, supply chain management and fraud analysis to ensure all benefits can be realized while also focusing on claims prevention and the customer experience. Insurer Claims provides the broadest level of business capabilities underpinned by modern technology, and flexible pricing and delivery models that together help insurers' transition to a new future in insurance."

About The Innovation Group plc:
The Innovation Group plc (LSE: TIG.L) is a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries. Innovation Group provides contact centers, repair networks, process management, supply chain and technology operations and decision support analytics to support accident management, repair and estimation and claims management services. Innovation Group has over 800 global clients including AXA Insurance, RSA, Encompass, Esurance, Hertz, Main Street America Group, American Modern Insurance Group, LeasePlan, The Ford Motor Company, Aviva, Toyota and Zurich. The Group processes more than four million claims per year with 20 per cent direct claims cost saving achieved. Innovation Group's 2,300 people are located in the United Kingdom, Australia, Belgium, Canada, France, Germany, Japan, India, Pakistan, South Africa, Spain and United States.

Contact Information

  • Contact:
    Innovation Group
    Jennifer Overhulse
    St. Nick Media Services
    +1 859-803-6597