SOURCE: Innovation Group

Innovation Group

February 23, 2011 16:03 ET

Innovation Group Insurer Claims Management Solution Recognized in Celent Report

Innovation Group's Insurer Claims Lauded for an Impressive Upgrade in Usability and Configurability and Success With BPO and SaaS Delivery

FARMINGTON, CT--(Marketwire - February 23, 2011) - The Innovation Group plc (Innovation Group) (LSE: TIG.L), a global provider of business process outsourcing and software solutions to the insurance, fleet, automotive and property industries, today announced leading analyst firm Celent has recognized Insurer Claims in its recently published report, "Claims Systems Vendors: North America P/C Insurance 2011."

Celent notes core claims technology continues to be an area in which insurers are investing in technology upgrades. Insurers are able to take on large system replacement projects by focusing on a single core area, such as claims. Celent distinguished solutions based on basic and advanced functionality, and Innovation Group supported all of the advanced functionality areas with minimal configuration made possible by an impressive configurability upgrade.

Insurer Claims, a J2E SOA platform supports the end-to-end claims management process from first notice of loss (FNOL), settlement, supply chain management, subrogation, litigation, repairs and analytics. The current version of Insurer Claims which was evaluated for this Celent report represents a large-scale upgrade in terms of functionality, usability and configurability. Developed based on input from customers and industry experts, the new user interface (UI) provides a clean, modern look with single-click access anywhere within Insurer Claims.

Other key features of Insurer Claims include:

  • A new i-Phone claims app that is fully-integrated with Insurer Claims to provide customers with a mobile solution;
  • Integration with Google maps to provide more business capabilities based on location;
  • Multiple options to navigate Insurer Claims based on unique user, process or business needs;
  • Greater visibility into catastrophic events using rules-based analysis of active cat events enables creation of unique process and assignments to handle events promptly and consistently;
  • Skills-based routing and configuration to direct claims to appropriate staff, including specialty adjusters;
  • More than 350 out-of-the-box business rules, including, but not limited to, vehicle damage, fraud scoring, subrogation and reserve generation; and
  • Web portal for analytics.

Insurer Claims delivery options include license, ASP, BPO or SaaS. Innovation Group has over 100 insurers using the BPO and SaaS delivery models with additional insurers to be added throughout 2011.

"This version of Insurer Claims represents an impressive upgrade from earlier versions in terms of functionality, usability and configurability," said Donald Light, Senior Analyst at Celent and author of the report. "Insurer Claims is an end-to-end claims management platform that also includes integrated analytics and management reporting. Innovation Group's success with the array of delivery models including license, BPO and SaaS highlights the solution's flexibility and configurability."

"We are excited that Insurer Claims is being recognized as a strong claims management solution for the insurance market by Celent," said Euan King, CEO North America Insurer Software. "The advanced functionally, enhanced usability and robust configuration, along with an array of delivery options, provides our customers and the industry greater insight, flexibility and agility to meet dynamic market changes and an increasing demand for customer-centricity. Insurer Claims offers the industry a solution that automates the entire claims process, both internally and externally, which offer insurers greater strategic and operational impact today and in the future, as the claims process continues to be externalized to customers, suppliers and partners."

Innovation Group, Insurer Claims, and many Innovation Group customer case studies have been widely-recognized in the last year. Some of these success stories include:

  • 2010 Celent Model Insurer recognition for Insurer Claims including a claims transformation for a multi-country implementation and Self-Service Claims.
  • 2010 VIP recognition for Insurer Claims in a claims transformation for a multi-country implementation.

About The Innovation Group plc:
The Innovation Group plc (LSE: TIG.L) is a global provider of business process outsourcing and software solutions to the insurance, fleet, automotive and property industries. Innovation Group provides contact centres, repair networks, process management, supply chain and technology operations and decision support analytics to support accident management, repair and estimation and claims management services. Innovation Group has over 800 global clients including AXA Insurance, RSA, Encompass, Esurance, Hertz, CNA, Main Street America Group, American Modern Insurance Group, LeasePlan, The Ford Motor Company, Aviva, Toyota and Zurich. The Group processes more than 4 million claims per year with 20 percent direct claims cost saving achieved. Innovation Group's 2,300 people are located in the United Kingdom, Australia, Belgium, Canada, France, Germany, Japan, India, Pakistan, South Africa, Spain and United States. www.innovation-group.com

Contact Information

  • Contact:
    Innovation Group
    Jennifer Overhulse-King
    St. Nick Media Services
    +1 859-803-6597
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