SOURCE: Innovation Group

Innovation Group

November 18, 2010 17:41 ET

Innovation Group Ranks High in Novarica ACE Rankings for Insurer Claims

Customers Give Innovation Group High Scores and a Silver ACE Ranking for Insurer Claims

FARMINGTON, CT--(Marketwire - November 18, 2010) - The Innovation Group plc (LSE: TIG.L) (Innovation Group), a global provider of business process outsourcing and technology solutions to the insurance, fleet and automotive industries, today announced the company has achieved a Novarica Average Customer Experience (ACE) Silver Ranking for Insurer Claims. The Novarica ACE Rankings are based on online survey responses from senior technology and operational executives at Innovation Group insurer client companies who have direct experience with the product and organization. Silver ACE Rankings are based on minimum of five client responses.

Novarica Average Customer Experience (ACE) Ranking Report™ gave Innovation Group's staff a score of 92 out of a possible 100, while overall customer satisfaction and organization rated a 90. Client survey responses highlighted knowledge of the industry, product and customer needs, as well as having the customer's business success and voice in the product development as priorities. Most impressively, Insurer Claims functionality received an overall rating of 89, representing the strongest rating as compared to peers in the Claims category.

The report highlights that Insurer Claims has a total of 24 production implementations using either current or earlier versions of Insurer Claims for both major personal and commercial lines. Three implementations are using the most current version, with one via a license/on-premise model and two with a SaaS/BPO delivery model supporting 104 insurers.

"Innovation Group continues to broaden their ACE Rankings with Insurer Claims, highlighting their broad and enthusiastic client base in the insurance industry," said Matthew Josefowicz, director of insurance practice for Novarica, and lead researcher for the Novarica ACE Rankings. "Each of the insurers surveyed ranked his or her experience with the overall Insurer Claims solution, resulting in Innovation Group's strong scores."

"We appreciate Novarica's independent analysis of Insurer Claims' customer experience and the strong ACE ranking earned from our clients demonstrates our commitment to long-term strategic customer partnerships that focus on the quality of the relationship, our broad business functionality and solution versus the quantity of deals," said Euan King, CEO North America Insurer Group for Innovation Group. "We would like to extend sincere thanks to our customers who participated in the ACE survey. Providing the broadest level of business functionality, unmatched service, flexibility in delivery models and measurable business value to our customers that enables business transformation and sustainable business value is our top priority. The ACE Rankings provide another avenue of customer input as we continue to innovate and integrate best practices into our solutions, thereby delivering greater value to our customers."

To view a summary of the Novarica ACE Ranking on Innovation Group's Insurer Claims solution visit

About The Innovation Group plc:
The Innovation Group plc (LSE: TIG.L) is a global provider of business process outsourcing and technology solutions to the insurance, fleet and automotive industries. Innovation Group provides contact centres, repair networks, process management, supply chain and technology operations and decision support analytics to support accident management, repair and estimation and claims management services. Innovation Group has over 800 global clients including AXA Insurance, RSA, Encompass, Esurance, Hertz, CNA, Main Street America Group, American Modern Insurance Group, LeasePlan, The Ford Motor Company, Aviva, Toyota and Zurich. The Group processes more than 4 million claims per year with 20 per cent direct claims cost saving achieved. Innovation Group's 2,300 people are located in the United Kingdom, Australia, Belgium, Canada, France, Germany, Japan, India, Pakistan, South Africa, Spain and United States.

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