SOURCE: InQuira

INQUIRA

September 21, 2010 08:00 ET

INQUIRA Achieves Oracle Validated Integration With Oracle CRM On Demand

SAN BRUNO, CA--(Marketwire - September 21, 2010) -  Oracle OpenWorld -- INQUIRA, Inc., a provider of enterprise knowledge solutions for Web self service, contact center support, and sales enablement, today announced that it has achieved Oracle Validated Integration of INQUIRA On Demand 8.2 with Oracle CRM On Demand Release 17.

Building on its Inner Circle Partner accomplishment in the Oracle PartnerNetwork (OPN), the Oracle Validated Integration of INQUIRA On Demand will provide companies with an integrated multi-channel customer service experience that helps optimize call center operations, reduce costs through deflections and right-channeling of service requests, and can provide customers with a superior and differentiated online experience.

"INQUIRA is very proud to have achieved Oracle Validated Integration," says Mike Murphy, CEO of INQUIRA. "The combined solution allows companies to align their customer-centric Web, Social and contact center strategies with their overall enterprise wide CRM strategy. This validation underscores our commitment to the continued investment to build, maintain, and support solutions for use with Oracle CRM On Demand applications."

INQUIRA for Oracle CRM On Demand 8.2 extends Oracle's applications with powerful self-service and social collaboration capabilities that enhance the online customer experience. In addition, this integrated solution provides knowledge capabilities directly into the agent's CRM interface for a one-stop solution that brings outstanding levels of efficiency, accuracy, and consistency into every service interaction.

"Oracle Validated Integration applies a rigorous technical review and test process that ensures INQUIRA and Oracle CRM On Demand Release 17 have been validated and work together as designed," said Kevin O'Brien, senior director, ISV and SaaS Strategy, Oracle. "Oracle Validated Integration gives customers confidence and can help customers reduce risk, improve system implementation cycles, and provide for smoother upgrades and simpler maintenance."

INQUIRA is a Gold level partner and Inner Circle member of the Oracle PartnerNetwork.

About INQUIRA
INQUIRA Inc. is a leading provider of enterprise knowledge solutions that connect people to the answers they need. Companies around the world rely on INQUIRA solutions to increase customer satisfaction and loyalty with personalized interactions through Web self service, agent-assisted contact centers, and knowledge intranets. INQUIRA was founded in 2002 and is headquartered in San Bruno, Calif. More information about INQUIRA is available at www.INQUIRA.com.

About Oracle PartnerNetwork
Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle's partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle's growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more, visit http://www.oracle.com/partners.

About Oracle Validated Integration
Oracle Validated Integration through the Oracle PartnerNetwork gives customers confidence that integrations between Oracle Applications and complementary partner solutions have been validated and the products work together as designed. This can help reduce risk, improve system implementation cycles, and provide for smoother upgrades and simpler maintenance. Oracle Validated Integration applies a rigorous technical process to review the integrations of third-party software to Oracle Applications products, including productized repeatable integrations from system integrators. Oracle provides access to Oracle Applications software, tools, technical resources and training to assist partners in developing integrations based on Oracle standards and best practices. Partners who have successfully validated their integrations are authorized to use the "Oracle Validated Integration" logo. For more information, please visit Oracle.com at http://www.oracle.com/us/partnerships/solutions/index.html.

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Contact Information

  • Media Contact:
    Cassie Wallace
    LEWIS PR for InQuira
    Tel: +1 415 992 4400
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