October 07, 2009 16:43 ET

InQuira Customers to Speak at Oracle OpenWorld 2009

Farmers Insurance, Lexmark and Blue Coat Systems Executives to Discuss Improving Customer Service Through Knowledge Management

SAN FRANCISCO, CA--(Marketwire - October 7, 2009) - Oracle OpenWorld - InQuira, a leading provider of enterprise knowledge solutions for web self-service, contact center support and knowledge intranets, today announced that three of its marquee customers will participate in a panel entitled "Improving Customer Service with a Well-Executed Knowledge Management Strategy" with its partner Oracle at Oracle OpenWorld. The discussion will focus on effective knowledge management strategies, and the tangible benefits companies can reap from knowledge management deployments in the form of cost savings and enhanced customer satisfaction. Panelists will include Farmers Insurance, Lexmark and Blue Coat Systems -- all of whom are leveraging the power of fully integrated Siebel and InQuira applications.

Oracle last month announced the integration of InQuira's On Demand Web self-service applications with Oracle® CRM On Demand to offer the industry's first fully integrated enterprise multichannel CRM service solution available for both on demand and on premise delivery. Oracle selected InQuira as its preferred solution for knowledge management for Siebel CRM at Oracle OpenWorld 2008.

InQuira will exhibit at Oracle OpenWorld 2009 at Booth #535.


Session details

"Improving Customer Service with a Well-Executed Knowledge
Management Strategy "

When:      Wednesday, October 14th, 11:45 am - 12:45 pm PT

Where:     Moscone West L3, Room 3018

Who:       Dwight Hoskins, Farmers Insurance
           David Kay, DB Kay & Associates
           Michael LaStella, Blue Coat Systems
           Charlie Rittenberry, Lexmark
           Michael Salerno, Oracle

Booth details

When:      October 11-15, 2009

Where:     Oracle OpenWorld
           Moscone South
           Booth #535
           San Francisco, CA

About InQuira

InQuira Inc. provides software applications for web self-service, collaboration, knowledge management, and agent-assisted support built from a common technology platform that makes it possible for companies to provide a consistent customer service experience across web, phone and community channels. Featuring tight integration of search, content management, discussion forums and analytics, the InQuira platform ensures companies can author and harvest knowledge, make it accessible to the right people at the right time, and measure its effectiveness at resolving customer problems. The company is headquartered in San Bruno, Calif. and can be reached at +1 (650) 246-5000 or via the Web at www.inquira.com.

Contact Information

  • To schedule a briefing with InQuira, please contact:
    Monica Appelbe
    Lewis PR for InQuira
    +1.415.992.4400
    Email Contact