SOURCE: InQuira

InQuira

December 16, 2010 09:00 ET

InQuira Powers 10 Million Daily Interactions for Web Self Service and Contact Center Customers; Major Milestone Mirrors Aggressive Growth in 2010

World's Leading Brands, Fortune 500 Companies Rely on InQuira to Power Their Superior Customer Support Experience by Quickly Connecting People to the Answers They Need

SAN BRUNO, CA--(Marketwire - December 16, 2010) -   InQuira, a leading provider of enterprise knowledge solutions for Web self service support, contact center support and sales enablement, today announced that enterprises are using its knowledge management (KM) solutions to quickly provide accurate answers to more than 10 million customer-support requests every day. This significant milestone reflects the company's 30 percent growth rate and acquisition of more than 40 new customers in 2010. InQuira's powerful solutions, growth rate and customer momentum position it to be the leading supplier of KM solutions into 2011 and beyond.

"Customers are the most valuable asset companies have, without exception," said Mike Murphy, CEO of InQuira. "Retaining those customers through better, more-complete support experiences is the key to long-term growth and profitability. InQuira helps some of the world's most successful companies provide fast and accurate answers to the toughest, most complex questions across all channels of customer interaction, delivering a superior support experience every time."

Companies using InQuira's Contact Center and Web Self Service support solutions are among the world's leading brands. They dominate many industries, including high tech, consumer electronics, telecommunications, banking, insurance, manufacturing and retail. InQuira allows them to pull together information from internal and external distributed data sources so that contact center agents and Web self service customers can resolve service and support requests quickly and easily.

"Enterprises are all trying to figure out how to get the right answers to customers the first time via the Web, how to increase contact center agent productivity, and how to build a solid knowledge base to support critical business processes," said Murphy. "InQuira is helping the world's leading brands solve these problems every day. Our Web Self Service, Contact Center and Analytics solutions are allowing them to elevate their customer service and support standards to new levels through a fully integrated, comprehensive, knowledge management solution."

About InQuira

InQuira Inc. is a leading provider of enterprise knowledge solutions that connect people to the answers they need. Companies around the world rely on InQuira solutions to increase customer satisfaction and loyalty with personalized interactions through Web self service, agent-assisted contact centers and knowledge intranets. InQuira was founded in 2002 and is headquartered in San Bruno, Calif. More information about InQuira is available at www.inquira.com.

Contact Information

  • Contact
    Joe Franscella
    Trainer Communications
    Email Contact
    925-271-8213