SOURCE: InQuira

September 30, 2010 08:00 ET

INQUIRA Recognized on KMWorld Magazine's 2010 Trend-Setting Product List

SAN BRUNO, CA--(Marketwire - September 30, 2010) -  INQUIRA, Inc., a provider of enterprise knowledge solutions for Web self service, contact center support, and sales enablement, today announced that its knowledge management solution has been named to KMWorld's "Trend Setter" list for the 6th Consecutive year.

"We considered more than 600 products for our list of Trend-Setting Products of 2010 and are pleased to recognize INQUIRA for its continuing contributions and accomplishments in leveraging knowledge management to help companies improve their customer experience," said Hugh McKellar, KMWorld's editor in chief. "Products selected for this list are truly innovative and INQUIRA consistently delivers industry leading solutions that drive customer loyalty."

INQUIRA applies a unique ability to understand and respond to the true intent behind a user's inquiry and browsing behavior. Understanding the intent of a query helps companies improve customer service and allows both agents and customers to quickly find accurate answers to their questions. INQUIRA solutions enable companies to deliver a superior level of intelligence, consistency, and responsiveness across all their delivery channels -- including the Web, contact center, and social media.

"It's an honor to receive this recognition from one of the industry's leading publications -- it further validates the importance of helping companies deliver exceptional customer experiences through knowledge," said Mike Murphy, CEO of INQUIRA. "As the number of channels that consumers use to communicate with companies grows, it becomes increasingly important that companies are able to deliver quick, accurate answers to customers' questions."

KMWorld is the leading information provider serving the knowledge management systems market. A panel of judges comprised of editorial colleagues, analysts, system integrators, vendors and end users selected this year's honorees. The full list of trend setting products will appear in the upcoming September issue of KMWorld Magazine (www.KMWorld.com).

About KMWorld
KMWorld (www.kmworld.com) is the leading information provider serving the Knowledge Management systems market and covers the latest in Content, Document and Knowledge Management, informing more than 50,000 subscribers about the components and processes -- and subsequent success stories -- that together offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc. (www.infotoday.com)

About INQUIRA
INQUIRA Inc. is a leading provider of enterprise knowledge solutions that connect people to the answers they need. Companies around the world rely on INQUIRA solutions to increase customer satisfaction and loyalty with personalized interactions through Web self service, agent-assisted contact centers, and knowledge intranets. INQUIRA was founded in 2002 and is headquartered in San Bruno, Calif. More information about INQUIRA is available at www.INQUIRA.com.

Contact Information

  • Media Contact:
    Cassie Wallace
    LEWIS PR for INQUIRA
    Tel: +1 415 992 4400
    Email Contact: Email Contact