SOURCE: InQuira

InQuira

March 01, 2010 08:00 ET

InQuira Reports Sixth Consecutive Year of Greater Than 20 Percent Annual Revenue Growth in 2009

Enterprises Rely on InQuira to Support Customer Satisfaction and Retention in Challenging Economy

SAN FRANCISCO, CA--(Marketwire - March 1, 2010) -  InQuira, a leading provider of enterprise knowledge solutions for web self-service, contact center support and knowledge intranets, today announced that its license revenue increased 30% for its fiscal year ended December 31, 2009, compared to the year prior. This marks the 6th consecutive year with over 20% annual revenue growth, and a year of record profitability for the company.

In addition, InQuira extended its client base in core markets, including technology, Internet, consumer electronics and financial services. Yahoo!, Symantec and IGT were among the global brands InQuira signed as new customers in 2009. InQuira also saw strong repeat business from companies such as Mazda, British Petroleum, E*Trade, T-Mobile UK and Nokia.

InQuira also strengthened key partnerships in 2009, which helped drive growth as the company continued to focus on enabling enterprises to deliver quick, relevant and accurate answers to their customers. In September, InQuira deepened its partnership with Oracle. The two companies announced the integration of InQuira's Web Self-Service and Contact Center Applications with Oracle CRM On Demand, and the integration of knowledge management directly into the Siebel Contact Center desktop, giving service agents immediate access to the information they need.

In addition, Genesys, an Alcatel-Lucent company, and InQuira announced their partnership and the integration of their respective software suites. The combined solution gives contact centers the ability to deliver consistent eServices experiences across any communication channel, whether web self-service, live chat, or phone contact with a service agent.

"We're proud of our record of consistently strong revenue growth, even during the challenging economic conditions of the last two years," said Mike Murphy, CEO of InQuira. "Companies, from the largest web properties and best known consumer electronics brands to leading financial services companies, are increasingly focused on customer satisfaction and retention, and they're investing in InQuira's knowledge management solutions to leverage their investments in CRM to deliver accurate answers more quickly. We're seeing this trend continue, with 2010 already off to a great start."

About InQuira
InQuira Inc. is a leading provider of enterprise knowledge solutions that connect people to the answers they need. Companies around the world rely on InQuira solutions to increase customer satisfaction and loyalty with personalized interactions through Web self service, agent-assisted contact centers and knowledge intranets. InQuira was founded in 2002 and is headquartered in San Bruno, Calif. More information about InQuira is available at www.inquira.com.

Contact Information

  • Media Contacts:
    Nadja Blagojevic
    LEWIS PR for InQuira
    Tel: +1 415 992 4400
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