SOURCE: InQuira, Inc.

May 22, 2006 09:00 ET

InQuira Takes Knowledge Management Global With InQuira 7.3

Adds Support for Multi-Language Content, Web Services, Integrated Search and User Reputation Models

SAN BRUNO, CA -- (MARKET WIRE) -- May 22, 2006 -- InQuira Inc., a provider of integrated software applications for intelligent search, knowledge management, analytics and user experience, today announced the general availability of InQuira 7.3. The release includes significant additions to InQuira's knowledge management product, InQuira Information Manager 7.3. It features enhancements for multi-language content and localization, content integration via Web services APIs, workflow process improvements, content usage analytics, embedded InQuira Intelligent Search, and user reputation models.

Global support organizations will appreciate the new multi-language and localization features in InQuira 7.3. The new release enables companies to share content across regions, to allow localized control and publishing workflows, and to more effectively manage translation workflows.

A new Web services API facilitates content migration from external knowledge sources and between content channels within Information Manager. New content can even be dynamically transferred to Information Manager as it is created in other systems.

InQuira's Intelligent Search is now embedded within the Information Manager console for locating duplicate content and assessing the relevance of existing or new content in the search results for end users. This also includes content that is stored external to Information Manager.

InQuira 7.3 also introduces several new reporting features, including new capabilities to survey users, and usage reports that filter content usage by access type (e.g. searching, newsletters, product home pages).

User reputation models have been added for tracking incident values, document reuse, document value, and documents authored. Companies can also define their own reputation models within InQuira. Reputation models are used to establish the contributions of users and the value of content, encouraging active engagement from the community.

"InQuira 7.3 firmly establishes InQuira's leadership in knowledge management," said Mike Murphy, InQuira President and CEO. "As validation of our complete functionality, the InQuira platform has been certified as KCS (Knowledge-Centered Support) compliant by the Consortium for Service Innovation. Any global support organization considering new technologies to rationalize enterprise content and support resolution processes will want to include InQuira on their vendor short list."

About InQuira

InQuira improves the quality of customer interactions through websites and contact centers with integrated applications for intelligent search, knowledge management, analytics and user experience. InQuira's solutions leverage InQuira's patented intelligent search technology to understand a customer's intent in real-time, and dynamically create a personalized response experience that incorporates the right information, data, applications and navigation paths to meet that customer's need. InQuira's blue-chip customers include AT&T, Bank of America, Chrysler, Sun Microsystems, BEA Systems, Fidelity Investments and Honda.

For a 2-minute overview of the InQuira platform, click here.

Contact Information

  • Press Contact:
    Tina Miteko
    InQuira, Inc.
    Email Contact
    650-246-5089