SOURCE: InQuira

InQuira

March 03, 2010 08:00 ET

InQuira Web Self-Service and Contact Center Solutions Now Available On Demand

New InQuira On Demand Brings Industry-Leading Enterprise Knowledge Service Solutions to the Cloud

SAN BRUNO, CA--(Marketwire - March 3, 2010) -  InQuira, a leading provider of enterprise knowledge solutions that connect people to the answers they need, today announced the availability of InQuira On Demand, a Software-as-a-Service (SaaS) version of its popular InQuira for Web Self-Service and InQuira for Contact Centers solutions. With InQuira On Demand, enterprise customers can rapidly deploy and begin benefitting from InQuira's advanced knowledge capabilities through a subscription-based model that easily scales as needed, requiring no additional IT resources. Available immediately, InQuira On Demand is ideal for companies looking to take advantage of InQuira's industry leading knowledge solutions to improve customer service as quickly and as cost effectively as possible.

Many of the world's best known brands rely on InQuira's solutions to provide superior customer experiences by delivering quick, accurate answers to customer questions across any communications channel, from the web to the contact center. InQuira for Web Self-Service delivers tailored results to customer queries initiated on a company's website. Providing accurate, relevant information via the web reduces the need to escalate an issue to a contact center communication, reducing costs while also increasing overall customer satisfaction. InQuira for Contact Centers cuts agent research time, lowers training costs and quickens the overall customer service interaction by equipping agents with a powerful way to understand not merely what the customer is asking, but the underlying intent of what the customer really needs. Agents are able to tap into the collective knowledge of the enterprise with social business networking capabilities that allow expertise from across the company to be easily shared within the organization.

InQuira On Demand solutions integrate with the leading CRM and contact center solutions, and include application administration and optimization, 24x7x365 support and data backup and recovery, all available through a tiered subscription pricing model. Training, disaster recovery, professional services, InQuira Customer Experience Service and supplemental backup and recovery are available as additional optional services. All InQuira On Demand solutions reside in a private cloud using enterprise-grade infrastructure in state-of-the-art data centers. This ensures maximum uptime, scalability, redundancy and physical and network security.

"InQuira On Demand extends our knowledge management and customer service expertise, and provides companies with more flexibility and deployment choice," said Mike Murphy, InQuira's CEO. "At a time when the most successful companies are placing greater emphasis on strengthening relationships with existing customers and on keeping new customers coming back, many are turning to InQuira to help them deliver effective and personalized customer experiences. Our On Demand offering gives companies another way to take advantage of our solutions, and the ability to immediately improve customer interactions by connecting them with the answers they need."

About InQuira
InQuira Inc. is a leading provider of enterprise knowledge solutions that connect people to the answers they need. Companies around the world rely on InQuira solutions to increase customer satisfaction and loyalty with personalized interactions through Web self service, agent-assisted contact centers and knowledge intranets. InQuira was founded in 2002 and is headquartered in San Bruno, Calif. More information about InQuira is available at www.inquira.com.

Contact Information

  • Media Contacts:
    Nadja Blagojevic
    LEWIS PR for InQuira
    Tel: +1 415 992 4400
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