SOURCE: InsideView

InsideView

August 10, 2011 11:00 ET

InsideView Expands Social Selling With New Functionality for CRM, Social Intelligence and Actionability

SAN FRANCISCO, CA--(Marketwire - Aug 10, 2011) - InsideView, the social selling and sales intelligence leader, announced today significant product updates that bring the company's flagship and award-winning technology to any sales, marketing or customer service professional.

The updates relate to three key areas important to anyone looking to be more productive in customer-facing roles, and drive better and more productive one-to-one (rather than 'one-to-many') relationships and business results. InsideView creates meaningful one-to-one business (sales, marketing and service) interaction by delivering real-time intelligence right to the fingertips of customer-facing professionals.

CRM Integration
InsideView is dedicated to bringing social intelligence directly into the workflow of CRM users in the easiest way possible. InsideView's CRM mash-up into all major CRM platforms, as well as its embedded 'out-of-the-box' offering with SugarCRM, prove this dedication. Updates related to InsideView's innovative CRM integrations include:

  • Microsoft Dynamics CRM: Outlook integration and enhanced data sync
  • SugarCRM: InsideView is fully embedded out of the box
  • SAP: SAP-certification for SAP CRM
  • Oracle CRM On Demand: Promoted to CRM On-Demand inner circle solution
  • NetSuite: Extended to partner relationships management (PRM)
  • Salesforce.com: Custom automated watchlists; self-service field mapping and improved data exportation

Social Intelligence and Profiles
Along with bringing relevant social information about prospects and customers into a social dashboard, InsideView adds a unique layer of intelligence not available from traditional sales information providers. InsideView incorporates individual social connections to call out relationships that make prospect and customer outreach more personal. New in InsideView as of this update:

  • Enhanced Twitter profile search to find out what's top of mind for decision makers
  • Facebook connections to find and leverage personal relationships for business
  • Integrated LinkedIn profiles details and connection visibility without having to leave CRM

Business Actionability
InsideView focuses not only on intelligence, but also on how to take action. That's why today's announcement includes major updates to help sales professionals make decisions and take action.

  • CRM Watchlists -- Automated company watchlists to track important accounts and opportunities in your CRM, as well as track overall team pipeline, existing customers, supported accounts and more
  • Smart Preview -- New contact and company preview user interface to quickly access contact details, social profiles, and actionable company insights
  • Team Collaboration -- New distributed watchlist creation and social sharing features so that your sales teams never miss an opportunity
  • Mobile alerts -- Daily and weekly company watchlist alerts for Blackberry users
  • New Connection Dashboard -- Integrated view of personal and professional relationships to help identify connections through reference accounts, colleagues and previous employers

To learn more about InsideView's sales intelligence, please visit www.insideview.com.

About InsideView
InsideView, the leading provider of sales intelligence, increases productivity and revenue by delivering relevant business and social insights to the point of need. Our award-winning technology gathers and analyzes information from the most relevant social media, user-contributed and traditional/proprietary editorial sources to provide compelling insights about companies and contacts directly within your CRM, browser, or mobile device. InsideView's products are used by more than 75,000 sales professionals, and over 1,000 market-leading companies including Adobe, AIG, BMC, Cap Gemini, Experian, and SuccessFactors. For more information, visit www.insideview.com.

Contact Information

  • Media Contact:
    Emilie Cole
    LaunchSquad
    415-625-8555
    insideview [at] launchsquad [dot] com