SOURCE: Enacomm, Inc.

September 10, 2014 09:00 ET

Insight Card Services Calls on Enacomm for Customer Self-Service Technology

Boosts Customer Experience and Reduces Operating Costs With Enacomm Solution in First Two Months of Deployment

TULSA, OK--(Marketwired - Sep 10, 2014) - Enacomm, Inc., a leading provider of intelligent customer interactions technology, today announced that it has been selected by Insight Card Services, a leader in financial solutions for the millions of unbanked and underbanked Americans, to provide interactive voice processing infrastructure and customer self-service applications.

"With Enacomm's flexible solutions we are able to provide a better, more reliable customer service experience to our valued cardholders," said Jeff Gleason, Chief Financial Officer of Insight Card Services. "The efficiencies and cost savings were also important considerations in making the switch to Enacomm."

Along with improving loyalty and increasing cardholder retention, Enacomm's self-service and assisted-service solutions, delivered as hosted or on-demand services through the cloud, help card companies reduce costs. The typical assisted-service call costs an organization $2.50 -- 20 times as much as the average self-service call.

In addition to harnessing its self-service IVR functionality, Insight Card Services is utilizing a host of Enacomm products that optimize customer self and assisted-service, including ViA®, Enacomm's analytics tool for call centers featuring real-time IVR and CTI reporting, monitoring, and alerting, and Engage™, which enhances and directs IVR systems from a single, browser-based console to maximize IVR and web investments. On deck for implementation by Insight Card Services is Enacomm's eKBA™, mobilized authentication of customers through next-generation knowledge-based authentication (KBA).

"Insight Card Services recognizes that a stellar customer self-service experience is the competitive edge needed to win and keep consumers who now demand and expect speed, convenience and ease when they reach out for assistance," explained Enacomm CEO Michael Boukadakis. "Multimodal, intelligent customer interactions are the way of the future, but Enacomm's advanced technology enables them today."

To learn more about the personalized, multimodal self-service voice and data processing products and services that Enacomm offers, visit www.enacomm.net.

About Enacomm

Enacomm is a leading provider of innovative, interactive and intelligent customer self-service and assisted-service solutions. A frontrunner in interactive voice response (IVR) technology, Enacomm solutions are delivered as hosted services or on-demand through the cloud. The company's customer base is made up of Fortune 50 to Fortune 2000 companies concentrated in the Financial/Credit Union, Prepaid/Cash Card, Health Care and Utilities industries. Utilizing web, mobile, SMS texts, email, voice and other communication technology channels, Enacomm helps organizations provide customers with a superior, multi-modal self-service experience. Enacomm processes more than 1,000,000 voice calls, SMS texts, emails and automated data transactions every day.

About Insight Card Services

Insight Card Services, headquartered in Birmingham, Ala., is a leading provider of financial solutions for the millions of overlooked consumers who lack a traditional bank account. Insight provides consumers with a broad spectrum of products and services that address the reality of their financial lives. The company's financial products enable cardholders to successfully manage money while empowering them to take control of their financial future. Visit www.InsightCards.com for more information.

Enacomm® is a registered trademark of Enacomm, Inc.

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