SOURCE: Symbility Solutions Inc.

February 19, 2015 13:24 ET

Insurance Industry Validates Video Collaboration Technology

Insurance Carriers Globally Evaluate the Use of Symbility's Video Connect to Enhance Policyholder Experience

TORONTO, ON--(Marketwired - February 19, 2015) - Symbility Solutions Inc.® (TSX VENTURE: SY), provider of cloud-based and smartphone/tablet-enabled claims technology using the most comprehensive data for the property and casualty insurance industry, is pleased to report that its live video and audio collaboration technology, Symbility Video Connect™, is being validated by the global insurance industry as an important first step in consumer self-service.

Developed using Librestream's Onsight Connect® technology, Symbility Video Connect enables policyholders to report a claim and connect directly with the insurance adjuster to perform a complete and secure site inspection of a damaged property using the camera on their smartphone or tablet. All the adjuster has to do is guide the policyholder via the video and audio controls within the program, and gather all documentation and information required to determine services needed and complete the estimate, in some cases, in real-time.

Earlier this month USAA announced that it worked with Librestream Technologies to become the first insurance carrier to adopt this video collaboration technology in North America. Symbility Solutions has global insurance exclusivity for the distribution of Video Connect and have recently signed a contract with the Belgian insurer Argenta Assuranties to deploy Video Connect across their network. Additionally, a number of other Top 10 insurance carriers across North America and Europe are in the process of evaluating the Video Connect solution -- another testament to the fact that Symbility's video collaboration technology is empowering insurers to do business in a new way.

"Our business was built on making the claims experience simple and efficient and what better way to take the customer experience to a new level than to engage the policyholder right at the time of loss," commented James Swayze, CEO, Symbility Solutions. "Consumer self-service, including mobile applications and video collaboration technology, will change the way the insurance industry is doing business and we are excited to see Symbility Video Connect generate further interest among global insurance carriers." 

* USAA Simplifies Claims Processing with Streaming Video (Press Release) PR Web. February 12, 2015. Retrieved from

About Symbility Solutions Inc.
Symbility Solutions® (TSX VENTURE: SY) is a global provider of cloud-based and smartphone/tablet-enabled claims technology for the property and health insurance industries. Designed to be flexible and easy-to-use, Symbility Solutions' two product suites, Symbility Property™ and Symbility Health™, empower insurers to collaborate across the entire claims processing workflow and reduce costs while delivering a market-leading claims experience. For more information please visit or follow Symbility on Twitter at @symbility and on LinkedIn at symbility-solutions.

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