SOURCE: Insurance Networking News

Insurance Networking News

November 08, 2010 12:12 ET

Insurance Networking News Recognizes 2010 INNovators

In Its Fourth Annual Program, INN Honors Nine Insurers for Core Systems, Customer Service and Enterprise Systems Innovations

NEW YORK, NY--(Marketwire - November 8, 2010) -  Insurance Networking News ( today released the results of its 2010 INNovators Award, a distinctive designation intended to advance the spread of business and technology acumen in the insurance industry.

The 2010 insurance company winners were determined to have led or contributed to a business application or project that uses innovation to successfully drive business impact, technical impact or the innovation itself in any of the following three categories:

Core Systems: Back-office technologies and initiatives that drive bottom-line results. (Examples: policy administration, claims, underwriting, etc.)

Enterprise Systems: Enterprise-class technologies and initiatives that bridge cross-functional, operational boundaries. (Examples: business process management, enterprise risk management, ERP, networking, etc.)

Customer Experience: Front-office technologies and initiatives that successfully attract, retain and drive customer loyalty, satisfaction and retention. (Examples: social media, portals, customer service, distribution, etc.)

"Our INNovators are a testament to the industry's ability to successfully develop and promote technology and business innovations across functional lines to create a win-win," said Pat Speer, Editor in Chief of Insurance Networking News. "This year's entries make it clear that insurers understand the importance of innovation as a key to competitive advantage."

This year's winners were determined by an expanded panel of top industry experts, including Matthew Josefowicz, director and insurance practice lead at Novarica, Mark Gorman, principal with Mark B Gorman & Assoc., Karen Pauli-Bradshaw, research director, TowerGroup, Ellen Carney, senior analyst at Forrester Research, and Lloyd Chumbley, VP, standards, ACORD.

Judges also included INN staff editors, and INN's prestigious editorial advisory board members: Eric Bulis, SVP & CIO, SBLI USA Mutual Life Insurance Co.; Ursuline Foley, SVP and CIO, XL Capital/ XL Global Services/XL Reinsurance; Dennis Mehmen, CIO, VP, Business Information Services, Grinnell Mutual Reinsurance Co.; Mike Murray, VP, Finance, OneBeacon Insurance Co.; Michael Romano, SVP, Risk & Administrative Services, Highmark Inc.; Anthony Sisti, Information Systems Director, Travelers Insurance; and Jan Tomlinson, EVP, International Field Operations Manager (Retired), The Chubb Corp. INN thanks its industry experts and advisory board members for bringing a superior peer-based review to the process.

The following companies are recognized as 2010 INNovators:

Company Nominated (Nominator)

Core Systems
First Place: Harleysville Insurance (Harleysville)
Second Place: Travelers Select Accounts (Travelers)
Third Place: XL Insurance (XL Insurance)

Enterprise Systems:
First Place: Farmers Insurance Group (Pegasystems)
Second Place: USAA (Outcast/
Third Place: Pacific Compensation Insurance Co. (Jarus Technologies)

Customer Service:
First Place: CUNA Mutual Group (CUNA Mutual)
Second Place: Encharter Insurance (Encharter Insurance)
Third Place: Plymouth Rock Companies (Version 2 Communications)

The 2010 INNovators program was designed as an educational vehicle and, as such, Insurance Networking News will publish the winner's stories its special January/February print edition. Videotaped interviews of winners will also appear online on Insurance Networking News' INN TV channel.

About Insurance Networking News and SourceMedia, Inc.
Insurance Networking News ( is a trusted source for information on how technology is being implemented to support insurers' strategic business objectives, providing insightful analysis of -- and case studies on -- how technology is being innovatively utilized to automate critical processes.

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