SOURCE: Insure.com

Insure.com

November 14, 2016 08:00 ET

Insure.com Survey Reveals 2017's Best Auto Insurance Companies

FOSTER CITY, CA--(Marketwired - November 14, 2016) - USAA was ranked the best auto insurance company in a new survey released today by Insure.com.

Insure.com surveyed more than 3,700 U.S. insurance customers of 20 leading car insurance companies for its 2017 rankings of the best companies for car insurance.

Respondents to the survey gave ratings based on the following insurance company factors:

  • Customer service
  • Claims handling
  • Pricing
  • Plans to renew current policy
  • Would recommend the insurer
Company rank  Overall
score
 Customer
service
 Claims
processing
 Value for
price
 Plans to
renew
 Would
recommend
1. USAA  97.2  5  5  4.5  92%  97%
2. ACSC  94.8  4.75  4.75  4.75  92%  91%
3. CSAA  91.3  4.5  4.5  4.5  93%  90%

See scores and rankings for all 20 car insurance companies in the survey.

Penny Gusner, consumer analyst for Insure.com, observes, "It's interesting to see the possibility of some exclusivity in membership within the top three; one is military, and the other two are affiliated with AAA and are focused primarily in California."

USAA requires the applicant, applicant's spouse or applicant's parent to be actively or formerly involved with a branch of U.S. military service. CSAA and Auto Club of Southern California don't require AAA membership, however, Gusner adds, it may be a nice way to get some additional benefits, like lock out service and roadside assistance.

Residents of the Golden State aren't short of choices, but going with an insurer who is completely focused and familiar with one of the most densely populated areas of the country seems to be a good choice. But just because the company stationary reads, "California" doesn't mean it's the only state covered: CSAA writes coverage in 23 states plus the District of Columbia.

Insure.com's Best Auto Insurance Company survey removes the guesswork from finding the best companies in the industry. At a glance, you can compare five of the most important factors when choosing your carrier, sort companies by your priorities, demographic or location and immediately have your own top three from which to get and compare quotes.

For more details on the survey, including company scores and rankings across categories, please see the full feature on Insure.com.

Methodology

Insure.com commissioned Op4G to survey more than 3,700 insurance customers nationwide in June 2016. The survey collected customer ratings for 20 leading companies in the auto category. Only current customers of the insurers on our lists were surveyed, and the survey was not open to the general public on the Insure.com website.

Auto insurers were ranked according to a weighted 5-point measurement of the following factors: customer service, claims processing, value for price, would recommend and would renew. Weighted measurements were derived from surveyed policyholders' rank of prioritization of these factors.

The A.M. Best ratings, discounts and coverage options noted in the survey do not affect the scores, but are provided as a supplementary resource.

Insure.com makes these ratings freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the ratings.

About Insure.com

Insure.com provides a comprehensive array of information on auto insurance, home insurance, health insurance, and life insurance. The site offers an extensive library of originally authored insurance articles and decision-making tools that are not available from any other single source, including its extensive car insurance discounts tool. For more information, please visit QuinStreet.com.

Twitter: @InsureCom

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