SOURCE: Pegasystems


May 18, 2011 10:06 ET

Insurers Deliver Better Customer Service at Lower Costs With Pegasystems

Enhanced Multi-Channel Pega CRM Solution for Insurers to Be Demonstrated at ACORD LOMA

CAMBRIDGE, MA--(Marketwire - May 18, 2011) - Pegasystems Inc. (NASDAQ: PEGA), the leader in Business Process Management (BPM) software solutions, today announced a significant upgrade to its customer relationship management (CRM) offering for insurance. A top priority for insurance carriers is to control their total expense ratio while improving customer experience across channels for policy holders and agents. Pega's Customer Process Manager for Insurance helps them achieve operational cost efficiencies while providing superior customer service consistently across all communication channels.

Leading global insurers are now forced to compete more aggressively on customer service as they face new channels, specialty products, and expanding markets. Most of them lack the right technology and operational agility to simultaneously cut costs and improve customer service. Pega's new solution allows them to do exactly that by leveraging existing legacy systems and quickly adapting to changing consumer preferences. Pega's strong case management capabilities drive service excellence through process automation, and by allowing insurers to respond proactively to the increasing demands of policyholders.

Insurers can more easily achieve profitable growth by leveraging Pega technology to drive next-best actions needed to retain more customers and effectively cross sell and up sell new and existing customers. In an industry where pricing often rules the day, a multi-channel strategy for service excellence is now a must, and insurance leaders are leveraging these strategies to differentiate their brands.

As a recognized industry leader, Pega enables insurance organizations to meet these challenges by automating manual processes and delivering a more personalized customer experience across channels, lines of business, and service needs. Pega solutions are now in use at many of the world's best-run insurers.

Pega will demonstrate the solution's capabilities at Booth #541 at the annual ACORD LOMA Conference on May 22-24.

Quote and Commentary:

Leo Sugg, Insurance Business Leader, Pegasystems
"As the economy improves, leading insurers are looking to retain customers and grow their market share in a very competitive environment. This requires operational agility. Service excellence is a critical component to their success. Pega technology enables insurers to leverage their investments in legacy systems and quickly adapt to changing consumer preferences."

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About Pegasystems
Pegasystems, the leader in business process management solutions and a leading provider of CRM solutions, helps organizations enhance customer loyalty, generate new business, and improve productivity. Our patented Build for Change® technology speeds the delivery of critical business solutions by directly capturing business objectives and eliminating manual programming. Pegasystems enables clients to quickly adapt to changing business conditions in order to outperform the competition. For more information, please visit us at

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The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems. Pegasystems specifically disclaims any liability with respect to this information.

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