January 19, 2007 15:00 ET

Integra Telecom Switches to IBM Software for Real-Time Service Management and Reduced Costs

Integra Telecom Replaces HP OpenView Software With IBM Tivoli Netcool Software

ARMONK, NY and PORTLAND, OR -- (MARKET WIRE) -- January 19, 2007 --IBM (NYSE: IBM) today announced that Integra Telecom, a Portland, Ore. integrated communications carrier of voice and data services, has selected IBM as its strategic service management software vendor. Integra Telecom will replace its existing HP OpenView technology with IBM Tivoli's Netcool software to increase network availability and performance, improve the quality of service and increase the speed of time to market of new services -- all while keeping costs down.

Integra Telecom needed a centralized system to manage and integrate their networks with recently acquired Electric Lightwave, a recognized carrier service brand. Electric Lightwave was utilizing Tivoli Netcool. Integra Telecom is currently in the process of migrating from HP OpenView to IBM Netcool, as well as deploying the Netcool/OMNIbus and Netcool Precision for IP Networks products. Integra Telecom expects this process to be completed by April 2007.

"We decided to replace our HP software and migrate to IBM software because of the increased functionality and innovation IBM provides at a lower cost," said Julie Rouzee, CTO of Integra Telecom. "The IBM Tivoli Netcool solution offers a unified platform that enables us to ensure efficient use of our network resources and improve the quality of customer service by being more responsive to business challenges, while reducing costs at the same time."

Tivoli Netcool software, which is based on technology acquired from Micromuse, provides network operators with a birds-eye view of the infrastructure so they can pinpoint how an event might potentially cause problems that can impact the business, such as whether it will affect customers and the locations involved. The software also helps customer service agents, who can provide customers with real-time service status.

"In the increasingly competitive telecommunications market, our customers demand technologies that help reduce the complexity of today's complex environments. Lower operational costs and delivery of real-time network based services to customers and partners is critical," said Craig Farrell, CTO of Tivoli Netcool software at IBM. "The Tivoli Netcool suite helps companies like Integra Telecom quickly determine the availability and performance of their infrastructure and resolve issues such as network outages and performance problems, crucial for business continuity and the bottom line."

Tivoli Netcool software has been selected by over 1,000 service providers globally, including all 20 of the Top 20 carriers. The software provides the leading service and network management software that enables service providers to productively ensure quality, reduce operational costs and speed time to market.

IBM Tivoli Netcool software is used by service providers including, telecommunication providers, wireless providers, managed service providers, internet service providers, and other communication providers worldwide to monitor and manage their sophisticated technology infrastructures. The combination of Tivoli Netcool and IBM's service management technology provides customers with a comprehensive approach for reducing the complexity of their network requirements, lowering operational costs and addressing compliance.

For more information about Tivoli Netcool software, visit

About Integra Telecom

Integra Telecom, Inc. provides voice, data and Internet communications to thousands of business and carrier customers in eight Western states, including: Arizona, California, Idaho, Minnesota, North Dakota, Oregon, Utah and Washington. The company owns and operates a best-in-class fiber-optic network comprised of eight metropolitan access networks, a nationally acclaimed tier one Internet and data network and a 4,700-mile high-speed long haul network. The company enjoys some of the highest customer loyalty and customer satisfaction ratings in the telecommunications industry. Primary equity investors in the company include Bank of America Capital Investors, Boston Ventures and Nautic Equity Partners. Integra Telecom and Electric Lightwave are registered trademarks of Integra Telecom, Inc. For more information, visit

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