SOURCE: IntelePeer

IntelePeer

September 13, 2010 08:05 ET

IntelePeer Launches Communications Solutions for Outbound Contact Centers

New On-Demand Services Enable Outbound Contact Centers to Simplify and Reduce the Cost of Communications

ORLANDO, FL--(Marketwire - September 13, 2010) -  Today at the American Teleservices Association Convention and Expo 2010, IntelePeer Inc., a leader in the delivery of communications via Cloud-based infrastructure, announced new contact center services designed to enhance outbound contact center revenues and performance while reducing communications costs. Delivered from IntelePeer's on-demand platform, these services enable contact centers to immediately leverage the benefits of next-generation Internet Protocol (IP) communications without replacing their legacy infrastructure.

The new IntelePeer services provide hosted SIP (Session Initiation Protocol) trunking for voice connections utilizing the IntelePeer Global Voice Peering Network and the more than 50 global service providers partnering in the IntelePeer SuperRegistry™. By routing all calls through its scalable peering infrastructure, IntelePeer provides a direct connection, from contact center to message recipient, that improves the delivery of short-duration call volumes specifically for outbound IVR, notification and telemarketing companies at the highest voice quality while dramatically reducing their telecommunications expenses by 20 percent to 30 percent.

Companies like B Kruse and Associates leverage IntelePeer technology in their telephony consulting business, providing outbound contact center dialer services and consulting for Unified Communications, for both small and large enterprises.

"For outbound contact centers, every call is a revenue opportunity directly related to our ability to complete more calls without sacrificing call quality," said Brandon Kruse, president, B Kruse and Associates. "We've been very impressed with the quality of IntelePeer's network, service, proactive support, flexibility and responsiveness, which has increased our call volume while reducing our communications costs by 25 percent."

IntelePeer's contact center services are designed to support spiking call volumes through a next-generation peering network and registry infrastructure that can be optimized to ensure a maximum number of calls are completed while preserving call quality and helping customers reduce their communications costs. By routing calls over the IntelePeer global peering network, outbound contact centers can complete and receive calls to U.S. and international destinations through a complete suite of termination and origination solutions that include toll-free and direct inward dialing services.

Additionally, these services provide:

  • Proactive tuning: IntelePeer actively monitors, analyzes traffic and fine-tunes routing for customers to help them get the most from their telecommunications and generate more revenue by completing more calls
  • Disaster backup and redundancy: With IntelePeer's next generation network and routing, customers benefit from redundant facilities and network options to ensure maximum uptime
  • Investment protection: IntelePeer's next-generation network connects with contact centers through a variety of traditional telephone connections or IP interfaces, delivering the benefits of diversity and next-generation IP voice connections without investing in a new communications infrastructure

"Working closely with contact center customers like B Kruse & Associates, we've developed a service that maximizes call success ratios and doesn't penalize high-volume short-duration traffic," said Margaret Norton, general manager, enterprise for IntelePeer. "Our tool sets give us customer-specific performance data that enables us to provide recommendations to our customers on trends we see. Higher completion rates with compelling quality and cost advantages make the IntelePeer Voice Peering Network an ideal choice for outbound contact centers."

IntelePeer contact center services are available immediately. For more information, contact IntelePeer sales at sales@intelepeer.com.

About IntelePeer
IntelePeer Inc., www.IntelePeer.com, is revolutionizing the delivery of communications, enabling carriers, service providers and enterprises to access communication services from the Cloud. Through the company's innovative, communications-as-a-service (CaaS) platform, IntelePeer AppworX™, SuperRegistry™ and an extensive Voice Peering Network, IntelePeer provides the leading hosted platform to deliver high-quality interactive voice, video, SMS, data and other rich-media services to any wireline or wireless phone or IP connected device, worldwide. IntelePeer's solutions accelerate and simplify the transformation from legacy TDM to next-gen IP networks, enable new communications experiences that generate revenue and enhance productivity, and provide significant cost savings on telecommunication expenditures. Based in San Mateo, Calif., IntelePeer operates its own carrier-grade network, carrying more than 13 billion minutes annually, with worldwide coverage delivered through an IP and TDM peering grid with over 50 leading service provider peering partners. IntelePeer is privately held and is backed by venture capital firms VantagePoint Venture Partners, Kennet Venture Partners, NorthCap Partners and EDF Ventures.

IntelePeer, AppworX and SuperRegistry are trademarks of IntelePeer Inc. All rights reserved worldwide. Other trademarks referenced are the property of their respective owners.

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