SOURCE: IntelePeer

IntelePeer

IntelePeer

August 04, 2009 08:05 ET

IntelePeer and Transera Team to Offer Virtual Contact Center Solutions With Global Reach

Transera's Seratel On-Demand Contact Center Software Uses IntelePeer AppworX; Global Peering Network Delivers Carrier-Class Connections While Reducing Costs

SAN MATEO, CA--(Marketwire - August 4, 2009) - IntelePeer Inc., a leader in hosted rich media communications, announced a partnership that combines Transera's leading Seratel® on-demand contact center software with IntelePeer's global carrier-grade infrastructure and next-generation voice and rich media capabilities.

The partnership provides hosted SIP trunking connections to any agent location combined with Seratel's advanced routing capabilities. As a result, Transera customers can rapidly deploy virtual contact centers staffed by agents located anywhere in the world who are connected by IntelePeer's carrier-class global voice peering network and SuperRegistry™ infrastructure. By routing all calls through this infrastructure, Transera ensures seamless worldwide connections to any traditional landline, mobile or VoIP soft phone while dramatically reducing telecommunications expenses.

Multi-channel contact center environments can simplify the integration and deployment of additional channels and contact methods such as social networking and Web-based click-to-call via the IntelePeer AppworX™ Open Communications Platform. The AppworX platform allows customers to accelerate implementations and minimizes the time needed to bring the virtual call center into production to generate value.

The entire virtual contact center solution, provided through the Software as a Service model, eliminates up-front capital costs and deployment delays. The combined solution provides a wide range of advanced features, including:

--  True end-to-end on-demand, virtual call center -- supporting multiple
    locations, agent types and voice technologies
--  SIP trunking for toll-free and local direct inward dialing (DID)
    services, as well as outbound U.S. and international termination
--  Web-based click-to-call and click-to-conference
--  VoiceBlast and SMSBlast integration
--  Enhanced traffic routing
--  Automated VoIP soft phone registration, supporting call routing to
    remote agents for work-at-home and disaster recovery situations
    

"The global recession is forcing businesses to find ways to reduce their capital and operating expenses without sacrificing performance or service," said Prem Uppaluru, Transera's CEO and president. "IntelePeer's global peering grid, which carried more than 7 billion voice minutes last year, ensures our customers can depend on reliable, high-quality voice connections for each customer call, while reducing their telecommunications operating expenses -- a critical advantage in these challenging economic times."

"At IntelePeer, we make it easy and cost-effective for innovative companies such as Transera to offer groundbreaking new services like the Seratel virtual contact center solution. With hosted capabilities delivered from the cloud, complex integration with premise-based equipment is completely eliminated and services are instantly deployed to any location," said Haydar Haba, IntelePeer founder and chief visionary officer. "The IntelePeer AppworX platform provides a powerful foundation to seamlessly deploy high-value services like Transera's that help contact centers dramatically improve the way they connect with their customers."

About Transera Communications

Headquartered in Sunnyvale, California, Transera Communications is the first company to offer an enterprise-class on-demand virtual contact center solution, enabling real-time visibility and control over distributed contact center operations while ensuring the best customer experience at the lowest cost. Seratel®, Transera's award-winning software, delivered as a service, enables organizations to rapidly deploy a feature-rich contact center with agents located anywhere in the world, including in-house, outsourced, remote or at home, with no upfront capital expenditure. For more information, go to www.transerainc.com or call 408-338.0900.

About IntelePeer

IntelePeer, www.IntelePeer.com, a leader in hosted on-demand rich media communications, enables carriers, businesses and software vendors to easily deliver voice and multimedia capabilities to any phone or network-connected device -- without incurring up-front capital costs. Through our innovative, communications-as-a-service (CaaS) platform, IntelePeer AppworX™, our SuperRegistry™ and our extensive Voice Peering Network, we provide our customers with the platform to offer high-quality interactive voice, video, SMS, data and other rich-media services while providing significant cost savings for their telecommunication expenditures. Through intuitive APIs, Web Services, and brandable widgets and applets, IntelePeer removes the complexity of telecom and opens network functions to mainstream developers who are creating voice-Web "mashups" and communications-enabled business processes embedded into enterprise, webcasting, social networking, entertainment and e-commerce applications. Business professionals who use customer relationship management (CRM) software and common desktop applications such as calendaring and contact management also rely on us for instant access to bridge-to-services, voice blast, video blast, text-to-speech, conferencing and other features that enable communications-enhanced business processes that drive efficiency and deliver cost savings. Based in San Mateo, Calif., we operate our own carrier-grade network carrying more than 7 billion minutes, with worldwide coverage delivered through an IP and TDM peering grid with over 50 leading service provider peering partners. IntelePeer is privately held and is backed by venture capital firms VantagePoint Venture Partners, Kennet Venture Partners, NorthCap Partners and EDF Ventures.

IntelePeer, IntelePeer AppworX and SuperRegistry are trademarks of IntelePeer, Inc. All rights reserved worldwide. Other trademarks referenced are the property of their respective owners.

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