IntelliResponse Systems Inc.

IntelliResponse Systems Inc.

February 08, 2010 09:01 ET

IntelliResponse Challenges Old School Thinking on Self-Service

IntelliResponse Hosts Webinar on How Enterprises can Leverage Self-Service via new Customer Service Channels such as Mobile, Social Media and Web

TORONTO, ONTARIO--(Marketwire - Feb. 8, 2010) - IntelliResponse Systems Inc., provider of the patented IntelliResponse Answer Suite that delivers "One Right Answer" across a variety of customer interaction channels, announced today that it will host a webinar entitled "Why Old School Self-Service is Hurting Your Customers and what you can do about it (via Web, Mobile and Social Media)." The webinar will feature guest speaker Dr. Natalie Petouhoff, Senior Analyst at Forrester Research, Inc., and will discuss the customer service challenges created by traditional self-service and how organizations can drive new self-service enhancements in 2010 via web, mobile and social media. 

The event will provide participants with insights into:

  • How traditional self-service is failing the customer 
  • The importance of delivering One Right Answer to self-service questions
  • The rising influence of mobile & social media
  • Case study on how a top 10 North American bank has succeeded
  • Best practices for your organization

"When self-serving, customers need answers, not frustration," said David Lloyd, President of IntelliResponse. "Unfortunately, many corporate efforts designed to enhance self-service often fail the very people they were designed to help: the end customer. When self-serving, customers need answers, not documents to search through or lists of possible matches", particularly within the new multi-channel paradigm of modern customer service." 

"IntelliResponse is proud to provide this educational webinar for enterprises to gain knowledge on how they can confidently enter into this new era of customer service and find out how next generation self-service can help their businesses," added Lloyd.

This IntelliResponse hosted webinar, featuring a speaker from Forrester Research, an independent research firm, will be held on February 10, 2010 at 1:00PM Eastern Standard Time. To participate, register at

About IntelliResponse Systems Inc.

IntelliResponse enhances the multi-channel customer service capabilities of hundreds of enterprise businesses and educational institutions. The company's Instant Answer Agent, an industry leading On Demand software platform, allows consumers on web sites and agents at contact centers to ask questions in natural language, and get one right answer - regardless of the hundreds of ways the question may be asked. With more than 200 live customer-facing implementations answering 60 million+ questions with One Right Answer, IntelliResponse is the gold standard in first line customer experience management.

Some of the world's most recognized corporate brands and higher education institutions trust their customer experience management needs to IntelliResponse - including ING Direct, TD Canada Trust, Scotiabank, Penn State University, The Ohio State University, University of British Columbia and Harvard University Extension School. For more information, visit

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