IntelliResponse Systems Inc.

IntelliResponse Systems Inc.

November 17, 2009 08:00 ET

IntelliResponse Issues "2009 Voice of the Student"-A Groundbreaking New Report for Higher Education

New Study Uncovers Key Insights into the Online Questions Posed by Modern Students

TORONTO, ONTARIO--(Marketwire - Nov. 17, 2009) - IntelliResponse Systems Inc., provider of the patented Instant Answer Agent that delivers "One Right Answer" to customer, student and service agent questions across a variety of interaction channels, today announced its first annual report on the voice of students in higher education. For the first time ever, this comprehensive report, entitled "2009 Voice of the Student", uncovers key insights into the online questions posed by millions of students across North America - and how those questions impact departments, administrators and staff at universities and colleges.

The report delves into four key areas of interest for both students and higher education institutions including Prospective Students, Current Students, Financial Aid, and IT Support. Additional analytics provided in the report include the top 20 questions across campuses, key trends by area of interest and sample school comparisons.

The report analyzes more than three years of compiled data and tens of millions of questions from real students, while providing insightful 'trend spotting' commentary on what modern students expect from schools - now and in the future. The report also contains recommendations for how schools can use this trending data to improve the student experience on their campuses.

"For the first time ever, schools will be able to obtain unique trending data across North American campuses that will help them benchmark their performance with other schools - to ultimately help improve the student experience," said David Lloyd, President of IntelliResponse. "IntelliResponse is in a unique position to provide this type of compiled data because we enable more than 100 schools across North America with the technology to effectively answer questions posed by students on their web sites."

IntelliResponse is the patented question and answer platform that provides superior multi-channel self-service to a higher education institution's students, faculty and staff by delivering a single, approved and accurate answer to questions posed on school web sites, mobile devices and social media channels.

To obtain the report, visit

About IntelliResponse Systems Inc.

IntelliResponse enhances the multi-channel customer service capabilities of hundreds of enterprise businesses and educational institutions. The company's Instant Answer Agent, an industry leading On Demand software platform, allows consumers on web sites and agents at contact centers to ask questions in natural language, and get one right answer - regardless of the hundreds of ways the question may be asked. With more than 200 live customer-facing implementations answering 50 million+ questions with One Right Answer, IntelliResponse is the gold standard in first line customer service management.

Some of the world's most recognized corporate brands and higher education institutions trust their customer service management needs to IntelliResponse - including ING Direct, TD Canada Trust, Scotiabank, Penn State University, The Ohio State University, University of British Columbia and Harvard University Extension School. For more information, visit

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