IntelliResponse Systems Inc.

IntelliResponse Systems Inc.

September 15, 2009 08:50 ET

IntelliResponse Receives KMWorld Magazine's Trend-Setting Products Award for 2009

Patented Instant Answer Technology Helps Transform Customer Interactions "One Right Answer" at a Time

TORONTO, ONTARIO--(Marketwire - Sept. 15, 2009) - IntelliResponse Systems Inc., provider of the patented Instant Answer Agent that delivers "One Right Answer" to customer and service agent questions across a variety of channels, today announced that KMWorld Magazine has named the IntelliResponse Instant Answer Agent as a recipient of their annual Trend-Setting Products award for 2009. Award winners are selected by KMWorld editorial colleagues, analysts, system integrators, end users and vendors.

IntelliResponse's Instant Answer Agent helps customer-focused organizations to quickly and effectively address their customers' questions by delivering "One Right Answer" across corporate web sites, in contact centers and via social media platforms and mobile phones.

KMWorld's Trend-Setting Products award recognizes the solutions that best exemplify the spirit of innovation demanded by the current economy, while providing their customers with the vital tools and capabilities to move and grow beyond the recession.

"Being recognized by a respected industry publication like KMWorld is a clear validation of the real value of the IntelliResponse Answer Agent technology," said David Lloyd, President of IntelliResponse. "Our ability to help customers reduce costs and enhance the customer experience through unique self-service and agent assistance solutions continues to drive value for an increasingly diverse IntelliResponse client base."

The Trend-Setting Products of 2009 is highlighted in the September issue of KMWorld Magazine.

About IntelliResponse Systems Inc.

IntelliResponse enhances the multi-channel customer service capabilities of hundreds of enterprise businesses and educational institutions. The company's Instant Answer Agent, an industry leading On Demand software platform, allows consumers on web sites and agents at contact centers to ask questions in natural language, and get one right answer - regardless of the hundreds of ways the question may be asked. With more than 200 live customer-facing implementations answering 50 million+ questions with One Right Answer, IntelliResponse is the gold standard in first line customer service management.

Some of the world's most recognized corporate brands and higher education institutions trust their customer service management needs to IntelliResponse - including ING Direct, TD Canada Trust, Scotiabank, Penn State University, The Ohio State University, University of British Columbia and Harvard University Extension School. For more information, visit

About KMWorld

KMWorld is the leading information provider serving the Knowledge, Document and Content Management systems market. KMWorld informs more than 50,000 subscribers about the components and processes - and subsequent success stories - that together offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc. For more information, visit

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