TORONTO--(Marketwire - Mar 6, 2013) - IntelliResponse Systems, the leading provider of virtual agent technology solutions for the enterprise, today announced that KMWorld has selected the company for its prestigious list of "100 Companies that Matter in Knowledge Management" for 2013.
"Criteria for inclusion varies, but all companies have things in common. Each has either helped to create a market, redefine one or enhance one, and they all share two things -- the velocity of innovation and the agility to serve their customers," says Hugh McKellar, KMWorld Editor-in-Chief. The list, now in its 13th year, was compiled by KM practitioners, theorists, analysts, vendors, their customers and colleagues.
"Recognition on this list for a 4th consecutive year is immensely rewarding for IntelliResponse and is a true testament to our dedication to innovation in online customer service," said Mike Hennessy, Vice President, Marketing at IntelliResponse. "We have made great strides in the past year to deliver the highest level of self-service technology solutions to more than 150 top-tier organizations including Kobo Books, CIBC, ING, Stanford University, Scotia Bank, TD Bank, Yale University, Progress Energy, and Copa Airlines. By partnering with IntelliResponse they have found new ways to deliver a superior web customer experience, and their success demonstrates why IntelliResponse is an industry leader."
The official announcement will be made in KMWorld's March 2013 issue.
About IntelliResponse Systems
IntelliResponse is the leading provider of virtual agent technology solutions for the enterprise.
We create profitable online conversations for our private and public sector customers around the world.
With our patented Enterprise Virtual Agent (EVA) solutions, corporate websites, mobile applications, social media channels and agent desktops can all be transformed by an engaging virtual concierge, empowering customers to ask questions using natural, conversational language and delivering an effective and engaging online experience.
With more than 365 live customer-facing implementations answering 100 million+ questions annually, IntelliResponse is the gold standard in first line customer experience management.
For more information about IntelliResponse, visit http://www.intelliresponse.com
The leading information provider serving the Knowledge, Document and Content Management systems market, KMWorld informs more than 45,000 subscribers about the components and processes -- and subsequent success stories -- that together offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc.