TORONTO, ON--(Marketwired - Sep 24, 2013) - IntelliResponse, the leading provider of virtual agent technology solutions for the enterprise, is pleased to announce that IntelliResponse VOICES has been recognized by KMWorld as a Trend-Setting Product for 2013.
KMWorld's Trend-Setting Product awards began in 2003. More than 700 offerings from some 300 vendors were assessed by KMWorld's judging panel, which consists of editorial colleagues, analysts, system integrators, vendors themselves, line-of-business managers and users. All products selected demonstrate clearly identifiable technology breakthroughs that serve the vendors' full spectrum of constituencies, especially their customers.
"IntelliResponse VOICES was selected by the panel because it demonstrates thoughtful, well-reasoned innovation and execution for the most important constituency of them all: the customer," says Hugh McKellar, KMWorld Editor-in-chief.
VOICES, IntelliResponse's breakthrough Voice of the Customer (VoC) product, was introduced earlier this year and is the first and only virtual agent-based VoC product designed to help enterprises visualize and derive actionable insight from customer questions posed on digital channels. The tool captures and automates authentic VoC data from client interactions across web, mobile, agent and social channels and transforms it into a collection of easy-to-digest customer insights. These insights can be accessed in real-time to enable faster, more informed decision making and communication with customers.
"It's always an honor when organizations like KMWorld recognize IntelliResponse for an innovative product such as VOICES," says Mike Hennessy, VP of Marketing. "Traditional approaches to gathering Voice of the Customer are grossly ineffective and rarely in real-time. The majority of traditional VoC data is often event- driven, management is difficult (think Big Data), it is often in silos, analysis can be onerous, and costs are often high. VOICES addresses all these issues with traditional VoC techniques, and we're pleased KMWorld has given recognition for this product today."
Also this month, IntelliResponse was awarded a Customer Service Star by Mitch Kramer of Greenhill Analysis. Customer Service Stars are awarded to vendors that deliver outstanding, improved, and balanced performance across customer growth, products, financial performance, and company activity for a quarter.
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About IntelliResponse Systems
IntelliResponse is the leading provider of virtual agent technology solutions for the enterprise. We create profitable online conversations for our private and public sector customers around the world.
Our patented virtual agent solutions transform corporate websites, mobile applications, social media channels and agent desktops into world class self-service platforms. Using IntelliResponse, consumers can ask questions using natural language and get instant, accurate answers as well as targeted offers that lead them down the purchase path and improve conversion. What's more, key Voice of the Customer insights are captured in natural language, allowing companies to build highly detailed customer profiles over time.
IntelliResponse is the gold standard in first line customer experience, offer management and customer intelligence. Some of the world's most recognized corporate brands and public institutions trust their customer experience management needs to IntelliResponse -- including CIBC Bank, ING Direct, Charter Communications, Progress Energy, Copa Airlines, Kobo Books, Penn State University, Yale University and Harvard University Extension School.
For more information about IntelliResponse, visit www.intelliresponse.com
KMWorld (www.kmworld.com) is the leading information provider serving the Knowledge Management systems market and covers the latest in Content, Document and Knowledge Management, informing more than 45,000 subscribers about the components and processes -- and subsequent success stories -- that together offer solutions for improving business performance.
KMWorld is a publishing unit of Information Today, Inc. (www.infotoday.com)