TORONTO--(Marketwired - Apr 2, 2013) - IntelliResponse, the leading provider of virtual agent software for the enterprise, today announced the addition of its 155th and first credit union customer, Evangelical Christian Credit Union (ECCU). The Brea, Calif.-based credit union, with over U.S. $2.6 billion in total AUM (assets under management), serves more than 6,000 personal banking members and its commercial banking segment meets the financial needs of over 1,800 clients.
With IntelliResponse Virtual Agent technology, ECCU will streamline its multi-channel member service capabilities to provide one right answer to member and agent questions and improve speed to resolution while reducing member effort. IntelliResponse technology will also assist ECCU in achieving its goal of decreasing agent training time, as new agents can be brought up to speed more quickly, therefore reducing long-term call center costs.
"As a credit union, we operate a business that offers global capabilities but feels local. This means having a responsibility to provide high-quality member service to the individuals and organizations that bank with us," said Linda Stokes, VP Member Services at ECCU. "IntelliResponse's Virtual Agent system was the ideal solution to help us standardize our processes and improve member satisfaction across all our channels."
ECCU will deploy the IntelliResponse Virtual Agent platform in its call center environment, and plans to bring the IntelliResponse solution to its website and social media channels as well, allowing members using self-service channels 24/7 access to the same resources as call center agents.
"IntelliResponse has a rich history of working with global financial services institutions, and with their commitment to stellar member service, credit unions are a natural fit for our Virtual Agent technology," said David Lloyd, CEO of IntelliResponse. "We know that virtual agents can be a game changer in terms of helping financial institutions deliver a superior multi-channel service experience, and IntelliResponse is proud to work with banks and credit unions like ECCU to deliver the highest standard of service to their customers."
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About IntelliResponse Systems
IntelliResponse is the leading provider of virtual agent technology solutions for the enterprise. We create profitable online conversations for our private and public sector customers around the world.
With our patented Enterprise Virtual Agent (EVA) solutions, corporate websites, mobile applications, social media channels and agent desktops can all be transformed by an engaging virtual concierge, empowering customers to ask questions using natural, conversational language and delivering an effective and engaging online experience.
With more than 365 live customer-facing implementations answering 100 million+ questions annually, IntelliResponse is the gold standard in first line customer experience management.
For more information about IntelliResponse, visit http://www.intelliresponse.com.