SOURCE: Kinetic Data

March 10, 2008 09:00 ET

Investing in Kinetic Data's Enterprise Feedback Management (EFM) Software Even Easier to Justify With New 'Lite' Version

Kinetic Survey Lite Makes It Possible for Organizations to Experience the Full Suite of EFM Benefits at a Low Cost

DALLAS, TX--(Marketwire - March 10, 2008) - Kinetic Data (, the leading provider of third-party business service management (BSM) tools for the BMC Remedy Action Request System (ARS) platform, announced today it will showcase Kinetic Survey -- the only full-featured EFM system that runs natively in the BMC Remedy environment -- at the 2008 HDI Conference & Expo in Dallas, taking place March 9-12. Kinetic Data is located in booth #539 on the exhibitors' floor.

Kinetic Data has just made it easier for companies to experience the benefits of a full-featured EFM system, without incurring enterprise-level costs. Kinetic Survey Lite is a web-based tool that helps organizations measure performance, validate data and improve service delivery processes. The "Lite" version of Kinetic Survey differs from the enterprise version in that users quickly download limited-use licenses, enabling them to create up to three surveys per license. Licenses cost U.S. $1,000.00 each and do not expire. Kinetic Survey Lite is available for purchase via a fast and easy Internet download at the Kinetic Data booth in the exhibition hall.

"With Kinetic Survey Lite, 'less is more,'" stated John Sundberg, president of Kinetic Data. "The Lite version was created to let companies try the product and experience the benefits at a very low cost. It's important to be able to justify the investment of any software before doing an enterprise-wide implementation, and this is a very validating way to do that."

With Kinetic Survey, organizations have a single tool -- which can be used by all departments -- to create surveys. Responses are automatically routed to the right people, so that any reported problems get promptly resolved. Kinetic Survey Lite includes the following product features, as well as web-based support:

--  Automated, centralized control of all surveys;
--  Actionable feedback and security rules applied throughout the entire
    survey process;
--  Ability to add images to surveys, incorporating consistent branding;
--  Drag-and-drop WYSIWYG editing tools;
--  Support for multiple answer types, conditional branching and default
--  Call scripting capabilities;
--  Reporting capabilities;
--  Integration to third-party applications; and
--  Many more.

All of Kinetic Data's solutions are built natively on the BMC Remedy platform, enabling enterprises with BMC's IT solutions to leverage their investment throughout the entire enterprise. Kinetic Data is a member of the Help Desk Institute.

About Kinetic Data, Inc.

Kinetic Data is one of the largest and most experienced third-party BMC Remedy software companies in the world. Kinetic Data offers the most extensive portfolio of third-party, "built on BMC Remedy" packaged business service management (BSM) and service delivery management (SDM) applications available. A BMC Remedy Technology Alliance Partner since 1999, Kinetic Data has helped nearly 100 Fortune 500 and government customers -- including General Mills, Avon, Intel, 3M, and the U.S. Department of Transportation -- implement BMC Remedy products aligned with ITIL best practices. The company serves customers out of its headquarters in St. Paul, Minn., offices in Sydney, Australia, and through a network of leading BMC Remedy reseller partners. For more information, go to

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