SOURCE: Zolved.com

February 01, 2007 09:00 ET

iPod Hits a Sour Note for Consumers With Technical Problems

Zolved.com Helps Resolve Them With Free, Individualized Answers

SANTA CLARA, CA -- (MARKET WIRE) -- February 1, 2007 -- While the popularity of the ubiquitous Apple iPod isn't in immediate jeopardy, cracks in its shiny façade continue to appear for consumers experiencing technical problems. Zolved.com, a unique new online resource that assists individuals to get answers daily to technical problems endemic to today's digital lifestyle, reports that the consumer list of iPod complaints is growing almost as fast as the product's appeal.

iPod problems read like a bad musical hit list that has only become longer since December's holiday gift giving season. The top ten iPod issues identified by Zolved.com include:

1.   "Frozen screen" makes device inoperable
2.   iPod is not recognized by computer when connected
3.   Inability to transfer music from iTunes
4.   "Sad face" appears on screen indicating iPod won't work
5.   iTunes does not recognize iPod
6.   "Do not disconnect" message won't disappear
7.   "White screen of death" appears for no known reason
8.   Battery doesn't hold a charge
9.   Songs frequently skip when playing
10.  Warning won't disappear when disconnecting from PC
Consumers frustrated with their iPod's technical problems -- or any other consumer digital product -- often turn to their friends or family for a solution first, rather than wait in a telephone queue for a long call with a customer service representative for a possible solution. Zolved.com helps consumers dramatically expand their circle of skilled friends and expert technical resources in three ways to solve their problems via the Web -- and avoid picking up the phone. Best of all, each path to an answer is free:
--  Community-Based Assistance
    Zolved.com harnesses the knowledge of thousands of consumers who have
    successfully solved technical problems and directs proven solutions
    from the knowing to those consumers who need to know.  The power of
    many individuals is put in service to the needs of one, along with
    targeted content obtained through vertical searching of industry
    manufacturers and experts.  Zolved.com technical experts then filter
    the content.  The result is the best match between a problem and
    speedy solution.

--  Expert "Gurus"
    If community-based assistance can't resolve an issue, Zolved.com
    visitors can receive an answer by stating their problem and receiving
    an answer from Zolved.com's extended team of worldwide technical
    experts, or "gurus," both within the company and the community at
    large.  Answers can be immediately available and, if not, a guru
    will often research the problem and respond with an answer once found.

--  Local Technical Resources
    Zolved.com recognizes that not every problem can be solved remotely
    online.  For those problems, it provides an extensive list of more
    than 25,000 local technical resources across the United States that
    a consumer can easily find, including map access, and contact directly
    for assistance.
Zolved.com's combination of people, process and patented, Web-based technology allow it to dynamically identify top technical problems in dozens of different categories representing the most popular digital devices, ranging from PCs to PDAs on a minute by minute basis. As a result, it can similarly identify the best answers for these problems. For example, using the iPod problem list, Zolved.com created the Gift-Getter's Guide for iPod. This free, handy tool provides an easy-to-follow set of instructions on how to identify and solve iPod-related technical issues and can be obtained at www.zolved.com.

"Today's digital lifestyle can come to a screeching halt when your cell phone, PC, iPod and the many other devices you rely upon daily don't work as advertised," said Ratan Tipirneni, Founder and CEO of Zolved.com. "Zolved.com is designed to help keep each person's digital world spinning smoothly by providing them with easy access to their choice of resources to quickly resolve problems they are likely to experience."

About Zolved.com

Zolved.com harnesses the power of the Internet to uniquely help consumers in solving technical problems for a wide range of digital devices in new and imaginative ways. Using a combination of powerful search technologies, technical talent, community generated content, expert gurus and easy access to local technical resources, Zolved.com aims to quickly match the best answer to an individual's worst technical problem. Zolved.com gives consumers both control and choice to keep their personal technology up and running. And, best of all, it's free.

For more information visit www.zolved.com

Apple iPod is a trademark of Apple, Inc. Zolved.com is a trademark of IPTouch. All other marks contained in this release may or may not be registered trademarks of the their respective owners.

Contact Information

  • Zolved Contact:
    Ted Murguia
    4677 Old Ironsides Drive #370
    Santa Clara, CA 95054
    650 283 5630

    Media Contact:
    Bruce Mowery
    ...ellipsis...
    Email Contact
    650 322 2047