SOURCE: Ipswitch, Inc.

November 13, 2007 16:39 ET

Ipswitch, Inc. Survey Reveals That 20% of North American IT Managers Report an Annual Increase in Spam of Over 100%

User Computers Averaged 30 Incidents of Viruses Over Last 12 Months

LEXINGTON, MA--(Marketwire - November 13, 2007) - Ipswitch, Inc., a leading developer of network management, secure file transfer and messaging solutions, today announced the results of a survey of more than 460 IT directors, managers and administrators based in North America. The survey revealed that 20% of those responding reported more than a 100% annual increase in spam on their organizations' e-mail servers. Overall, 76% of IT managers reported some sort of increase in spam volumes. Twenty-seven percent of those surveyed reported receiving complaints from e-mail users about spam on a daily basis, while 25% reported receiving complaints on a weekly basis.

Regarding the number of incidents of viruses and malware installed on e-mail users' computers, IT managers claimed an average of 30 infections of viruses, worms or Trojans over the past 12 months and 22 incidents of spyware or key logger installations over the same period. According to those surveyed, the total cost of defending against these threats averaged more than $13,000 annually when factoring in the costs of technology solutions, staff, recovery, remediation and end-user training. At the same time, the respondents indicated that the total annual cost of damages caused by e-mail related events, including lost productivity, staff time, and fines related to compliance regulations, averaged $5,600. Small to mid-size organizations spent 40% less than average while sustaining similar annual losses due to e-mail events.

IT managers rated white lists and black lists as the most important spam control tools to the management of their organizations' messaging system. Fifty-six percent of those surveyed rated both of these tools as "very important." Free Real-Time Blackhole Lists (RBLS) were rated as "very important" by 37% of IT managers and challenge/response systems were rated the same by 21% of respondents. Subscription RBLS was the least-used tool by those surveyed, with only 15% rating it as "very important" and 18% rating it as "not important."

The survey revealed that viruses and malware did not increase as rapidly as spam volumes on e-mail servers. Only 11% of IT managers reported an annual increase in viruses, worms and Trojan infections on e-mail users' laptops and desktops, while 44% of respondents reported an annual decrease. In terms of spyware or key logger programs installed on e-mail users' computers, 17% of IT managers reported an annual increase, 32% reported a decrease and 31% claimed that there was no change.

"The amount of spam arriving in corporate inboxes shows no sign of waning, and IT managers must be prepared to take decisive steps to deal with problem," said Tripp Allen, president of messaging products for Ipswitch. "The importance of having an efficient antispam filter that is flexible, extensible and capable of providing automatic updates 24x7 is now more important than ever since infections can be costly to deal with."

About the Survey

The "Managing Your Organization's E-mail and Messaging" online survey was fielded in July 2007 to IT professionals and organizations worldwide with active registrations of an Ipswitch messaging product and was completed by 461 North American professionals. The survey objective, as stated in the participant invitation, was messaging product development. Published statistics reflect only North American responses.

About Ipswitch, Inc.

Ipswitch develops and markets innovative IT software that is easy to learn and use. More than 100 million people worldwide use Ipswitch software to monitor their networks with Ipswitch WhatsUp® Gold, securely transfer files using the market leading Ipswitch WS_FTP® Professional client and Ipswitch WS_FTP Server and communicate via Ipswitch Imail™ Server. To view the Daily Network Monitor blog, visit For product and sales information, visit Ipswitch values community involvement; visit to find out how to become involved.

WS_FTP and WhatsUp are registered trademarks of Ipswitch, Inc. IMail Server is a trademark of Ipswitch, Inc. All other product names are property of their respective owners.

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