SAN FRANCISCO, CA--(Marketwired - Mar 22, 2016) - Iron.io, a leading provider of enterprise-grade job processing solutions, today announced that Irene Chang has joined the company as vice president of Customer Success. Chang will take the Iron.io commitment to "customer love" to a new level by creating and implementing initiatives to provide customers with an exemplary experience by integrating product development, sales, professional services, training and support into a cohesive program.
"In today's fast-moving, competitive technology market, customer success can be achieved only by proactively working with customers to understand their challenges, delivering products they need, and ensuring they remain satisfied as they implement, use and grow our solutions within their organizations," said Chad Arimura, CEO and co-founder of Iron.io. "Irene is a proven professional, with a track record of effectively implementing customer success programs throughout her career. We welcome her to the Iron.io team and look forward to her developing the foundational processes and best practices to drive our customer success program."
Chang brings to Iron.io more than a decade of customer success and sales experience. Before joining Iron.io, Chang was director of inside sales and customer success for Seagate Technology's Cloud Systems and Solutions division, where she implemented and led innovative customer loyalty programs. There, she managed the customer lifecycle experience -- from new logo acquisition to post-sales customer care and upsell. Prior to this, she served in a variety of roles, including director of client services, where she built and operationalized Seagate's call center environments in both the San Francisco Bay Area and Salt Lake City. Chang earned a Bachelor of Arts degree in Political Science from the University of California, Davis.
"For today's fast-moving, fast-growing companies, it's imperative to nurture our customer relationships and support their objectives to ensure we're an integral part of their growth strategy. Beyond developing products that meet our customers' needs, we can cultivate greater user adoption and stickiness by delivering on a rewarding customer experience, inclusive of onboarding, training and support services," Chang said. "With a strong customer base, now is the perfect time for Iron.io to embrace this new vision of customer success. I'm delighted to join the company and contribute to the future growth of Iron.io."
About Iron.io
Iron.io's job processing platform delivers and processes 100s of millions of messages and tasks every day. Its microservices architecture, delivered via Docker containers, enables the world's most innovative companies to bring products and services to market faster and increase revenue through the world's first enterprise-grade job processing solutions. Its asynchronous workloads operate in public and private clouds, on-premises, or hybrid environments, meeting enterprise requirements for flexibility, control and security-friendly solutions. Iron.io is leveraged by some of the world's most exciting companies such as Turner, Twitter, HotelTonight, Untappd and Google. Learn more at www.iron.io.
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