SOURCE: Aspect Software

Aspect Software

December 19, 2014 09:30 ET

Is Customer Service Getting Worse or Fruitcake Getting Better?

PHOENIX, AZ--(Marketwired - December 19, 2014) - In 2013, 37 percent of consumers surveyed said they'd rather eat a piece of last year's fruitcake than deal with customer service. This year it's even worse, 45 percent said they'd rather go for fruitcake.

So which is it? Do companies care less about delivering exceptional customer experiences or are bakers doing a better job making these candied fruit holiday treats?

About the survey
An online omnibus survey was administered on behalf of Aspect Software by TNS among a demographically representative national sample of 2,500 American adults 18 and older, of which 2,148 have contacted customer service. The survey was conducted from November 6 - November 10, 2014.

About Aspect
Aspect's fully-integrated solution unifies the three most important facets of modern customer engagement strategy: customer interaction management, workforce optimization, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, we help the world's most demanding contact centers and back offices seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit

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Aspect, the Aspect logo, Voxeo and the Voxeo logo are either trademarks or registered trademarks of Aspect Software, Inc. or Voxeo Corporation in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.

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