SOURCE: ISCS, Inc.

ISCS, Inc.

October 13, 2016 15:28 ET

ISCS Introduces Features to Help Insurers Improve Customer Retention and Satisfaction

With Version 3.0.14 of SurePower Innovation®, ISCS Further Streamlines Insurance Workflows and Empowers Agents and Underwriters With Functionality Designed to Provide Faster Service, Payments and Claim Resolution

SAN JOSE, CA--(Marketwired - October 13, 2016) - ISCS is pleased to announce the immediate availability of SurePower® Innovation 3.0.14 , the company's cloud-based, insurance platform for property and casualty (P&C) insurers. The most recent version now includes functionality specific to the needs of policyholders taking out multiple policies, pre-approval for quotes and applications, and an open work feature that quickly identifies tasks requiring immediate action.

"Consumer demands and pressures from new competitors are increasing insurers' innovation initiatives," said Andy Scurto, president of ISCS. "However, it is important insurers not sacrifice technology spend and evolution of existing processes designed to improve the consumer experience in favor of these initiatives. Striking a balance here is key. We've incorporated customer requests, industry domain expertise and cutting-edge technology into solution updates to ensure our insurer clients stay competitive and relevant, while positioning themselves for the future."

Enhancements to SurePower Innovation 3.0.14 include:

  • Customer Level Policy Release: This new feature enables agents to hold or "pend" a policy to avoid sending a statement upon issuance of one policy, when another policy is due to be issued. This new feature provides a simple-to-use tool to let the agent and underwriters both be in charge of when the issuance of a group of applications actually happens, in order to maximize satisfaction for all process stakeholders.
  • Pre-Approval Feature: This feature warns agents of possible approval issues as early as at quote time, to allow pre-approval by an underwriter before spending too much time on a quote which, ultimately, will not be approved. SurePower Innovation now automatically detects when an item on the quote may require approval and presents a pre-approval option to the agent, which can be exercised via a single click.
  • Enhanced Credit Card Payment Functionality: This release provides a standard way to integrate credit card payments into business process; extends the configurability of the Authorize.Net interface so that each insurer can be associated with separate merchant accounts; and allows a policy on a Statement Account to be moved to another customer.
  • Open Work Tab: This release extends our already powerful inbox and task management feature and introduces a new tab on the home page for agents and underwriters. This feature enables users to quickly view all the applications requiring immediate action, such as underwriter approval, amendment of application information or policy issuance, so the applications can be advanced to the next business step.

Distinguishing itself from other core administration solutions on the market, SurePower Innovation gives P&C insurers increased scalability, configurability, flexibility and agility, with deeper functionality when the platform, or its many components, are delivered as a managed cloud solution via ISCS's SurePackage™ deployment option.

For more information about ISCS, SurePower Innovation or this release, please contact Phil Iaccarino, director of marketing for ISCS, at 678-656-1175 or phil.iaccarino@iscs.com.

About ISCS
ISCS is the developer of SurePower Innovation®, a cloud-based modern enterprise suite for property and casualty (P&C) insurance organizations writing personal, commercial and specialty lines. SurePower Innovation extends beyond core administration (policy, billing and claims) to include reinsurance, business intelligence, document management, mobile, insurance accounting, producer/commission management, portals and more. ISCS consistently delivers SurePower Innovation as a complete, managed SaaS solution via ISCS's SurePackage™ deployment option, allowing insurers to focus on the business of insurance. For more information, visit www.iscs.com.

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