SOURCE: ISI Telemanagement Solutions, Inc.

ISI Telemanagement Solutions, Inc.

June 12, 2012 12:01 ET

ISI Telemanagement Solutions and Verba Technologies Announce Exclusive Partnership to Offer Voice & Video Call Recording

ISI to Integrate Call Reporting With Voice & Video Call Recording for Streamlined Call Searching and Playback

SCHAUMBURG, IL--(Marketwire - Jun 12, 2012) - ISI Telemanagement Solutions, Inc., a leading provider of comprehensive cost management and reporting solutions for voice, data, wireless and Unified Communications (UC), and Verba Technologies, LLC, a leader in the market for Voice and Immersive Video Call Recording solutions, today announced a partnership that will establish ISI as the exclusive North American distributor of Verba's solutions to both direct customers and resellers.

"We are very excited about our partnership with Verba. Based on extensive research of many potential partners, we determined that Verba offered us the best solution for Voice and Video Call Recording to support our numerous customers and reseller partners," said Mitchell Weiss, ISI's Director of Product Strategy. Mr. Weiss continued, "Voice and Video Call Recording is a strategic fit with our core Infortel® Select Call Reporting and Analytics solution, enabling our customers to broaden their ability to quickly track calls, especially critical contacts between their employees and their customers, and monitor those interactions for discovery, legal compliance, quality management, customer service improvement and agent training."

Verba Technologies provides a call recording solution for unified communications that captures voice, immersive video, telepresence calls and agent screen images. Verba's recording technology enhances business operations with modes that include full recording, on-demand recording and silent monitoring. Verba supports all major UC and Contact Center system vendors such as Cisco, Avaya, Microsoft and Broadsoft.

"This partnership enables Verba to leverage ISI's extensive customer and reseller relationships to quickly expose our market-leading solutions to a broad audience," said Lori Stewart, Verba's Director of Business Development for North America. Ms. Stewart continued, "Ultimately, ISI and Verba will offer the only solution that combines the reporting, alarming and search capabilities of a Call Accounting system with the call archiving and playback of a Voice and Video Call Recording solution. This will have tremendous benefits to customers who, for example, may want to immediately listen to any employee calls to 911 or customer service calls that last more than a certain time threshold."

For more information on Voice and Video Call Recording from ISI and Verba, please visit ISI at or contact Mark McNeill at 847.592.3278 or by email at

About ISI Telemanagement Solutions, Inc.
ISI Telemanagement Solutions, Inc. helps clients reduce their telecom spend by 10% - 25%. With audit, inventory, real-time wireless & wireline call reporting, invoice management solutions, and voice and video call recording, ISI clients improve employee productivity, manage costs, and optimize their UC networks. ISI's Managed Services enable clients to free up time and money to make strategic investments in IP infrastructure and applications. ISI's facilities, processes, and data security comply with ISO 9001:2008, SAS 70, HIPAA, Safe Harbor and other important standards.

About Verba Technologies, LLC
Verba is a leader in professional call recording and quality management solutions for unified communications, and the only provider with a complete portfolio for voice, video, telepresence and agents' computer screen recording.

Contact Information

  • ISI Telemanagement Solutions, Inc. Contact:

    Mark McNeill
    Vice President of Strategic Marketing Solutions

    Verba Technologies, LLC Contact:

    Lori Stewart
    Director of Business Development - North America
    201.355.0400, ext. 108