SOURCE: IssueTrak

September 30, 2014 09:00 ET

IssueTrak Version 9.9 Available

Enhancements and Additions Designed for Ease-of-Use and Accessibility -- Unlimited User-Defined Fields, Custom Screens, and New User Interface

VIRGINIA BEACH, VA--(Marketwired - Sep 30, 2014) -  IssueTrak, a global leader in providing software for tracking issues and processes, today announces the release of IssueTrak Version 9.9 in response to customer demands for changes that improve usability.

Newly added and enhanced features provide greater flexibility, improved accessibility to existing features and more robust customization of screens and fields. IssueTrak 9.9 includes many changes from new functionality and features, to minor adjustments that make the user experience more intuitive and the software more relevant to today's complex business environment.

"This release reflects a new focus on ease of use that will be at the forefront of all of our future releases," said Ken Taylor, director of development for IssueTrak. "We see IssueTrak as not just another software tool for our customers, but a vehicle to provide positive business outcomes for our customers."

Improved Functionality and Features
IssueTrak responded to customers' requests for greater usability and customization of their IssueTrak experience. By streamlining the user interface, everything needed is in one of two places giving users easier access to frequently used menu items. Users can now access menu options when scrolling. IssueTrak also incorporated larger, more consistent input elements, and expanded customization options allowing users to change the color of the top bar and the separator line, set the browser title to whatever text they prefer, and specify their own favicon.

IssueTrak 9.9 now supports an unlimited number of user-defined fields in the Issue Records and includes three additional types of user-defined fields. Modified custom screens include "drag and drop" functionality, which helps increase screen configurability. Screens also include explanatory text options, customized section headers, and increased control of required fields.

According to Taylor, "We pride ourselves on IssueTrak's ability to be used in many different ways. What makes this possible are user-defined fields, and just as importantly, the ability for customers to create their own screens. Now with unlimited fields and expanded custom screen options, customers can track a myriad of business operations."

Additional Changes and Enhancements
Other changes applied to IssueTrak 9.9 that further improve usability include:

  • Report Writer/Query Builder - "Drag and drop" to easily include and format fields for reporting
  • Incoming Email (IEM) - Configure more default fields for each mailbox and temporarily disable a mailbox if necessary
  • Asset Management and Surveys Modules - Creator and editor information are now included 

Pricing, Licensing and Availability
Version 9.9 is available now directly from IssueTrak. Pricing for the IssueTrak system is based on the number of licensed users required and the type of solution needed -- cloud-based or on-premises solutions that can be purchased or leased. For existing IssueTrak customers, free software upgrades are available to those on the Maintenance Plus program. Additional product information is available at

About IssueTrak
Based in Virginia Beach, Va., IssueTrak is a leading provider of software and issue tracking systems for creating, updating, and resolving strategic business processes. First released in 2000, its signature software package has become a robust platform for internal and external customer service and support, IT help desk, workflow and process management, and issue tracking. The company has won numerous industry awards, including Small Business of the Year, multiple Inc. 500/5000 placements, and is three-time winner of the Inside Business 'Best Place to Work' awards. The company is a Microsoft Silver Partner. For more information, visit

Contact Information

  • For more information, contact:
    Lisa Strack
    Director of Marketing
    Email Contact