SOURCE: ITC Infotech

ITC Infotech

April 08, 2014 12:29 ET

ITC Infotech Offers Infrastructure Management Services to FRHI Hotels & Resorts

NEW YORK, NY--(Marketwired - April 08, 2014) - ITC Infotech, a leading global IT services and solutions company, and a fully owned subsidiary of ITC Ltd., announced that the company has successfully deployed Helpdesk and Infrastructure Management services at FRHI Hotels & Resorts (FRHI), a luxury hotel management company headquartered in Toronto, Canada. The company operates three distinct brands: Raffles Hotels & Resorts, Fairmont Hotels & Resorts, and Swissôtel Hotels & Resorts, which together provide a distinctive portfolio of luxury and upper upscale hotels.

Says Vineet Gupta, Executive Vice President & CIO, FRHI Hotels & Resorts, "With a significant footprint globally, we required a highly technical and experienced partner to support our IT infrastructure and make our helpdesk processes more streamlined and efficient. ITC Infotech ensures faster turnaround for issues reported by end users. Technical challenges are well supported by ITC Infotech, enabling our team to focus solely on strategic business initiatives. We are pleased to be associated with ITC Infotech whose top management focus is helping the company grow."

ITC Infotech, with its proven capabilities in technical helpdesk management and extensive experience in service management and monitoring solution implementations offers a 24x7 Internal Help Desk support, Guest Help Desk support and Monitoring Services for FRHI from a dedicated offshore delivery center. ITC Infotech's rich experience in the hospitality industry and the company's capability in providing multilingual support in languages such as English, French, Mandarin and Arabic, offers unmatched value for FRHI.

Commenting on the deployment, LN Balaji, President -- North American Operations, ITC Infotech said, "We are happy to have partnered with one of the most prestigious hotel groups worldwide. Handling the helpdesk operations and monitoring infrastructure of a global hotel company that operates more than 105 properties, with over 40,000 users, is challenging and complex. Our deep understanding of the hospitality domain and proven capability in infrastructure management services makes us one of the leaders in this space. We are confident that FRHI Hotels & Resorts will benefit from this partnership and be able to realize significant value."

About ITC Infotech
ITC Infotech, a fully owned subsidiary of $7 Billion ITC Ltd, provides IT services and solutions to leading global customers. The company has carved a niche for itself by addressing customer challenges through innovative IT solutions.

ITC Infotech is focused on servicing the BFSI (Banking, Financial Services & Insurance), CPG&R (Consumer Packaged Goods & Retail), Life Sciences, Manufacturing & Engineering Services, THT (Travel, Hospitality and Transportation) and Media & Entertainment industries. For more information, please visit or write to: Follow us on Twitter @ITCInfotech, LinkedIn and Facebook.

About FRHI Hotels & Resorts
FRHI Hotels & Resorts (FRHI) is a leading luxury hotel management company that operates more than 105 hotels globally under the Fairmont, Raffles, and Swissôtel brands. The company's distinctive portfolio of luxury and upper upscale hotels features celebrated icons, world-class resorts and stylish city centre hotels. Some notable hotels include the Raffles Singapore, Swissôtel, The Bosphorus, The Fairmont San Francisco and London's The Savoy. Focused on growing its distinctive hotel brands, the company is also developing new hotels in key locations around the world including exciting projects in China, Russia, India, Turkey and Saudi Arabia. The company also manages Fairmont, Raffles and Swissôtel branded luxury private residence clubs, whole-ownership residences and serviced residences properties. For more information or reservations, please visit

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