SOURCE: AltiGen Communications, Inc.

AltiGen Communications, Inc.

August 09, 2012 13:49 ET

ITSLN Selects AltiGen's MaxACD Contact Center for Microsoft® Lync™

Microsoft Gold Partner to Represent AltiGen in Western U.S. and Latin America

SAN JOSE, CA--(Marketwire - Aug 9, 2012) - AltiGen Communications, Inc. (OTCQX: ATGN) (PINKSHEETS: ATGN), the leading provider of software-based Unified Communications solutions, and ITSLN, a Microsoft Gold Certified Partner, today announced an agreement to deliver AltiGen's MaxACD Contact Center for Microsoft Lync to customers in the Western U.S. and Latin America. 

ITSLN is a Microsoft Certified Service Provider with Gold certifications in Communications, Messaging, Virtualization, Systems Management, Desktop, Identity and Security and Portals and Collaboration. The company employs more than 108 certified consultants at its offices in Bellevue, Washington, San Jose, California and Mexico City. In October 2011, ITSLN was named "Microsoft Solution Partner of 2011" at the Microsoft Mexico Partner Summit. The company in the US specializes in Microsoft's communications platform, Microsoft Lync, and has selected AltiGen's MaxACD contact center solution to provide added functionality. 

"Most enterprise companies are transitioning away from legacy, hardware based phone systems," said Linda Roude, ITSLN's U.S Director. "Microsoft's all software Lync solution combines voice, IM, audio, video or web conferencing and integrates with Microsoft Office. AltiGen's MaxACD product extends that capability by providing the advanced functionality needed for sales, customer support, and IT help desk teams. The solution is affordable and provides great functionality for our customers," said Roude. "This was very important to us as we evaluated the available contact center products for Lync."

"The ITSLN team brings significant technical ability with a wide sales reach," said AltiGen VP of Sales Mike Plumer. "With Gold certifications in seven Microsoft competencies, ITSLN is uniquely qualified to assist companies making the transition to software based communication solutions. We are very happy to welcome them as a strategic partner to our growing Microsoft Lync initiative." 

AltiGen's MaxACD Contact Center for Lync provides a simple to deploy, simple to use, and simple to manage feature rich call center for Lync. Powerful features such as skills-based routing, multi-level Auto Attendant, a flexible and adaptable IVR with CRM integration capabilities, Call Recording and monitoring, and reporting are all tightly integrated with Microsoft Lync to provide a compelling communications solution either on premise or delivered through the cloud.

About AltiGen Communications
AltiGen Communications, Inc. (OTCQX: ATGN) (PINKSHEETS: ATGN) is a leading provider of 100% Microsoft-based VoIP business phone systems and Unified Communications solutions. Having more than 10,000 customers around the world, AltiGen solutions are designed for high reliability, ease of use, seamless integration to Microsoft infrastructure technologies, and are built on a scalable, open standards platform. AltiGen's worldwide headquarters is in Silicon Valley, California, with international operations based in Shanghai, China. Local sales, service and support are provided by AltiGen's worldwide network of over 300 certified partners. For more information, call 1-888-ALTIGEN or visit the web site

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