iView Systems

iView Systems

March 24, 2011 14:03 ET

iView Systems iTrak Solution Automates Fallsview Casino Resort and Casino Niagara Security Operations

OAKVILLE, ONTARIO--(Marketwire - March 24, 2011) - iView Systems, a leading provider of loss prevention solutions for the security and surveillance environment, announces that the successful implementation of the iTrak Incident Reporting and Risk Management platform at Fallsview Casino & Casino Niagara is realizing immediate time and resource savings.

Before iTrak, all dispatch and lost and found processes were manually entered into one system, bogging down resources by having to enter the same information into a secondary incident reporting package. "Integrating our incident reporting via iTrak with the iDispatch Security Dispatch and Lost and Found modules has been a tremendous enhancement over our former procedures", says Richard Paris, Director of Security, Fallsview Casino & Casino Niagara.

iTrak replaced not only the manual dispatch and lost and found functions, but also a competitive product for incident reporting, providing more flexibility and efficiency. "Now, with iTrak, I have a snap shot of real-time information, while searching within the system allows me to quickly search and pull reports for any type of incident within seconds, saving an average of 30 minutes every morning for the management team. The trend analysis reports also enable casino managers to effectively allocate resources, forecast workloads and streamline productivity", cites Richard Paris, Director of Security.

iTrak and its' integrated iDispatch and Lost and Found modules provide a simple and intuitive approach delivering concise reporting with the flexibility and power to add specific incident and form detail. This can include accident, claim, environmental, evidence, hazard, use of force and more. Having the two casino locations share, track and report on Persons of Interest (POI) and incident information has become a seamless process.

iTrak has proven to be a valuable resource within both Fallsview Casino Resort and Casino Niagara that other departments have now installed it with their own access levels to collect and share information. The system has had an overall positive effect on the employees, saving time and boosting moral. The intuitive desktop makes it so easy to use that the most novice user is now the iTrak super user, training other staff members. The cage employees also use the iDispatch module for pick-up and transfer requests, allowing them to dispatch an officer to their location.

Fallsview Casino & Casino Niagara's Risk Management department also uses the iTrak system connecting risk related details with information into various reports and investigations, while being able to utilize the iTrak role based settings to ensure that only the required individuals have access to the information.

"iView has significant experience in providing security and surveillance software solutions. Working closely with Fallsview Casino Resort & Casino Niagara let us combine that experience with their operational requirements. The result is a security solution that will assist in keeping the casino employees, visitors and assets safe and secure", said James Henderson, Global Account Director at iView Systems.

iTrak Platform

The iTrak Incident Reporting and Risk Management System is a modular security and surveillance software platform designed to manage and automate key tasks in risk management environments. It provides today's increasingly overburdened security and surveillance professional with an integrated software tool, enabling the most efficient deployment of available resources.

iDispatch System

The iDispatch System provides a comprehensive application to assign, initiate, track and report on available security personnel and dispatch on scene. It provides detailed status, on scene and response times with built in alerting capabilities. iDispatch runs as an application module within the iTrak Incident Reporting Platform, taking advantage of daily log and incident reporting, existing personnel, subjects and location synergies within the iTrak system.

About Fallsview Casino Resort

Built on a cliff overlooking the world-famous Horseshoe Falls, Fallsview Casino Resort is the largest and most elegant gaming resort facility in Canada and the crown jewel in Niagara's stunning array of wonders. It features a casino with over 3,000 slot machines and 142 gaming tables, a 374-room luxury hotel, a full–service spa and fitness centre, a 1,500-seat showroom, dozens of dining and shopping options and over 30,000 square feet of meeting and convention space.

About Casino Niagara

Opened to the public on December 9, 1996, Casino Niagara remains a cornerstone of the tourism and nightlife scenes in Niagara Falls, Canada. In 2005, Casino Niagara underwent $12 million in renovations and is today home to more than 1,600 slot machines, 28 gaming tables, a 12-table poker room, Lucky's steakhouse, an expanded Market Buffet, several bars, a stage for live entertainment right on the gaming floor, a Yuk Yuk's comedy club and "The Sports Section" – dedicated to multi-sports wagering with exclusive odds.

About iView Systems

iView Systems addresses the needs of multiple industries for a single desktop incident management and reporting system, providing both an incident and subject centric solution. iView's core product (iTrak) was developed with extensive consultation with the security and surveillance marketplace. iView Systems has rapidly attained industry recognition for its unique solutions and now provides incident reporting, dispatch and visitor management platforms and services to the global security marketplace, including the gaming, banking, corporate security and other loss prevention environments. iView Systems is dedicated to maintaining a consultative process with its clients to ensure that all deployments are optimised to meet their specific requirements, through design, configuration, deployment and post deployment project processes. iView Systems is located in Oakville, Ontario, Canada.

For more information on iView Systems, please visit www.iviewsystems.com.

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