SOURCE: J-Curve Technologies

May 19, 2008 12:00 ET

J-Curve Technologies Expands to Meet Growing Client Demand for 24/7 Product Technical Support Solutions

TEMPE, AZ--(Marketwire - May 19, 2008) - J-Curve Technologies has expanded operations to continuous around-the-clock services, 24 hours a day, seven days a week to fulfill an escalating demand for live, quality product technical support outsourcing. The company that has defined RightSourcing™ delivers the right mix of people, process, technology and infrastructure at a significant cost savings for small-to-medium size businesses that are not willing to sacrifice exceptional customer satisfaction.

J-Curve, based in Arizona, provides value-add technical support outsourcing to businesses enabling them to focus on their core competencies. The level one and level two product technical support services are branded to be the client's own committed team of devoted support professionals.

"As a result of the incredible savings we can provide to clients, in as much as 70% from internal support costs, our demand has been rapidly growing and we are now expanding our own services to include 24/7 staffing for our customers," said Jim Kaiser, CEO of J-Curve Technologies. "We established a business model that ensures companies can afford superior technical support services for their valuable products by providing the exact amount of resources required to deliver quick and responsive resolution."

The streamlined service model enables J-Curve Technologies to manage the entire operations out of the Arizona headquarters. In the past two years, the number of skilled professionals and certified technical support employees at J-Curve has grown exponentially. The J-Curve offering has also expanded beyond a shared resources model to now include teams of dedicated support personnel and professional services.

The suite of J-Curve's contact-based services includes telephone, email, chat, IM, co-browsing and online support solutions. Clients also benefit from a range of value-add services including support process definition, customized service management systems (SMS), web-based ticketing, reporting, quality assurance programs, training and documentation.

About J-Curve Technologies

J-Curve Technologies, LLC is the premier provider of RightSourcing™, value-add technology support service outsourcing. J-Curve tailors the exact elements of people, process, technology and infrastructure together to help optimize organizations, reduce costs and improve their customer's experience. J-Curve eliminates the burdens in providing technical support for small-to-medium size companies with limited resources. J-Curve was established by a team of leading industry support and operations experts with a proven record of success. J-Curve is a privately-held company based in Arizona, serving clients from multiple industries with global reach. Call 602-792-6100 or visit www.jcurve.com.

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