SOURCE: Jacada Ltd.

Jacada Logo

August 16, 2016 11:51 ET

Jacada Awarded 2016 Speech Technology Excellence Award

Visual IVR by Jacada Honored for Exceptional Speech Technology

ATLANTA, GA--(Marketwired - August 16, 2016) - Jacada Ltd. (OTCQB: JCDAF) announced today that TMC, a global, integrated media company, has granted Jacada Visual IVR with a 2016 Speech Technology Excellence Award.

The 12th-annual Speech Technology Excellence Award, presented by CUSTOMER Magazine, honors companies who have demonstrated innovation in speech technology solutions that improve the bottom line for their customers.

Jacada Visual IVR is a "no-app needed" mobile solution that extends the standard voice IVR visually onto digital channels, enabling a personalized omnichannel customer experience. It can enable a seamless blend of self-service with agent-assisted service across all digital channels including interactions via the web or with existing mobile apps. Jacada Visual IVR has been proven to reduce customer effort, improve self-service, and shorten call times. When and if a customer chooses to speak to an agent, Jacada Visual IVR enables Real Time Collaboration so that the agent can walk a customer through shared documents and images in real time through a dual digital and voice collaboration. Jacada Visual IVR is designed to easily integrate with existing CRMs and agent desktops allowing agents to see the path taken by the customer and the data entered in the Visual IVR session, resulting in a warm and seamless transition to the contact center, with no repeating of information, and an increase in customer satisfaction.

"As a pioneer of Visual IVR technology it is an honor to be recognized for our innovation within the parallel realm of speech technology solutions," said Chris du Toit, Chief Marketing Officer of Jacada. "Our goal in developing Visual IVR was to allow our customers to drive efficiency and personalization through a higher value digital connection with their customer. Jacada Visual IVR has successfully accomplished this for our customers."

"Jacada has demonstrated to the editors of CUSTOMER magazine that its product is both innovative and a leader in the speech technology industry. Jacada Visual IVR has proven its superior capabilities and has ultimately improved the bottom line for its customers," said Rich Tehrani, CEO, TMC.

The Speech Technology Excellence Awards will be published on TMCnet and in an upcoming issue of Customer Magazine.

For more information, please visit www.jacada.com.

About Jacada

Jacada's solutions enable companies worldwide to deliver a competitive edge when it comes to providing unprecedented customer service coupled with operational efficiencies. Jacada's Omni Channel and Visual IVR solutions allow organizations to be there for their customer, anytime and anywhere, providing up-to-date information and in-context conversations. As customers shift from self-service to assisted-service -- Jacada's Desktop Productivity Suite enables customer service and sales agents to provide customers with full continuity to their journey, while quickly and efficiently resolving their issue. Please visit www.jacada.com.

About CUSTOMER

Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.

About TMC

TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; DevCon5 -- HTML5 & Mobile App Developer Conference; IoT Evolution Conference & Expo; Real Time on the Web Conference & Expo; and more. Visit TMC Events for additional information.

For more information about TMC, visit www.tmcnet.com.

Embedded Video Available: https://youtu.be/--I9QrdE4yo

Contact Information

  • Jacada Contact:
    A. Lee Judge
    Senior Digital Marketing Manager
    Jacada
    770-776-2326
    Email contact


    TMC Contact:
    Stephanie Thompson
    Manager
    203-852-6800, ext. 139
    Email contact