MILPITAS, CA--(Marketwire - Jul 26, 2011) - JDSU (
TMC recognized JDSU with the award based on Home PM's ability to deliver essential data on performance and quality that helps service providers to generate incremental revenue and increase customer retention.
"As the popularity of broadband service continues to rise, Home PM is a critical tool proven to help service providers ensure quality to their customers," said Jean Schmitt, a director in JDSU's Communications Test and Measurement business segment. "The solution rapidly identifies customer-impacting problems, provides accurate fault and dispatch statements and offers access to real-time, on-demand diagnostics to resolve these issues. The solution also locates and confirms faults before engaging a truck roll -- resulting in efficient dispatches to actually fix the problem, not to merely find the problem."
"JDSU has proven to be deserving of a 2010 Product of the Year Award for creating exceptional advancements in communications," said Rich Tehrani, CEO, TMC. "JDSU's Home PM is innovative because it allows its customers to understand and measure the real service experience and identify new revenue opportunities. Congratulations for this achievement."
Home networking equipment monitoring is a critical part of ensuring service quality, and can be challenging without the right tools. The JDSU Home PM solution consolidates all troubleshooting software and hardware elements to reduce the complexity involved in identifying service-affecting issues throughout the entire IPTV network and maintaining high quality of service. By delivering pro-active monitoring, historical and trending reports, real-time, on-demand diagnostics, Home PM offers critical information on the customer experience to reduce operational expenses, mean time to repair and customer churn that could result from long call handling time, pro-active monitoring and low customer satisfaction.
The Communications Solutions Product of the Year Award recognizes the vision, leadership, and thoroughness of the most innovative products and services brought to the market from March 2010 through March 2011.
About JDSU
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