SOURCE: Jebsen & Jessen Communications
BANGKOK, THAILAND--(Marketwire - Mar 6, 2013) - Jebsen & Jessen Communications (JJC), a leading business communication specialist focused on the contact centre space, has refreshed its focus on Thailand led by new Country Manager, Mr Jonathan Lee.
A customer satisfaction survey has already yielded positive results for JJC Thailand, but Mr Jonathan Lee is focused on doing more in response to the changing market needs. Building on his extensive experience in Thailand and neighbouring countries, he is developing service excellence throughout the engagement process.
Mr Jonathan Lee explains: "JJC has demonstrated a comprehensive understanding of enterprise and contact centre behaviour and operational needs as well as a strong grasp of what Thai businesses and their customers want. With this new focus we aim to create and deliver more value for our customers, beyond integrating current technology platforms. Today's market demands experts who can help businesses build the right processes and the right people around the right technology."
JJC has responded to evolving customer demands with a realigned focus on business solutions consulting. A dedicated JJC business solutions team will now assist Thai customers to adopt best practices, fine-tune business process flows, and map the technologies optimum to their success.
Additionally, value added services will be a priority. JJC Thailand has consolidated in-house expertise in terms of development and customisation of applications as well as partnering with globally recognised vendors to establish a portfolio of application suites for enterprise and contact centre users. Tailored platforms for customers combining third party applications with those developed in-house range from mobility to cloud-based conferencing and workforce optimisation solutions.
A third element of the new approach will be growing the mid-market segment, which JJC believes has huge potential in Thailand. Mr Jonathan Lee said: "The mid-market segment in Thailand has matured and is now ready to look at how technology can help their businesses in terms of effectiveness and efficiency. This market segment will use technology more and more to gain a business advantage in the marketplace. However, solution offerings have to meet customer expectations and at a price point that would justify the use of technology."
According to Mr Jonathan Lee, it is all about providing the best end-user experience possible for JJC customers whilst enhancing their operational efficiency. "All team members have to undergo stringent training and comprehensive certification procedures so that we deliver what we promise. Best practice business processes and policies on expected service delivery have been developed and are continually monitored and refined."
JJC's in-country partners include Avaya, HP, IBM and TRUE Corporation, with whom it targets local mid-market enterprises in general and the financial sector in particular.
About Jebsen & Jessen Communications
We deliver business communication solutions for our multinational customers. Specialising in the execution and implementation of IP (Internet Protocol) infrastructure, we help our customers develop unified communication and contact centre solutions over multiple sites and across their global networks. We also diagnose, design and deploy CRM contact centres, provide network infrastructure and develop wireless and mobility solutions for different market verticals. One of the eight Regional Business Units under the Jebsen & Jessen Group of Companies South East Asia, we have a staff strength of more than 370 and support more than 800 customers globally. We've been operating in the Thai market since 1998.
JJC received the Frost & Sullivan Southeast Asia Contact Centre System Integrator of the Year award in both 2011 and 2012 in recognition for its strong reputation as a trusted partner in the contact centre space across verticals and by leading vendors.
For more information, please visit www.comms.jjsea.com