SOURCE: Epicor Software Corporation

Epicor Software Corporation

November 18, 2013 12:20 ET

Jenzabar Selects Latest Version of Epicor IT Service Management

Next Generation IT Service Desk Application Integrates Dashboards for Leading Provider of Enterprise Software for Higher Education

DUBLIN, CA--(Marketwired - Nov 18, 2013) -  Epicor Software Corporation, a global leader in business software solutions for manufacturing, distribution, retail and services organizations, today announced Jenzabar selects the latest version of the Epicor IT Service Management (ITSM) 2013. Epicor ITSM delivers next generation IT service desk application which enables businesses to manage and measure every aspect of their IT service and support processes.

Based in Boston, Massachusetts Jenzabar, Inc. is a leading provider of enterprise software, strategies, and services developed exclusively for higher education. Jenzabar has international sites and four offices in the US with nearly 400 employees. The company offers integrated, innovative solutions to advance the goals of academic and administrative offices across the campus and throughout the student lifecycle. As a trusted partner serving more than 1,000 campuses worldwide, Jenzabar has over four decades of experience supporting the higher education community.

Jenzabar has been an Epicor customer since the 1990's when they first purchased Epicor Clientele, a complete customer relationship management (CRM) solution. Since then Jenzabar has purchased other Epicor solutions to create a centralized system to support several operations of the company, including IT help desk, business management, CRM, service management and financial systems. Recently the company made the decision to upgrade their IT help desk and CRM software to improve visibility and accessibility of their IT service backlogs.

"Epicor ITSM provides ease of integration with other systems, mobile interaction and additional visibility for employees, saving them time by not requiring them to look for information in different portals," said Bill Wolfe, Business Systems Analyst at Jenzabar.

Jenzabar is currently on ITSM 2012 and migrating to the 2013 version to attain updated dashboard and mobile functionality. The company is then planning to incorporate the Epicor Clientele solution with ITSM 2013. According to Wolfe, the built-in dashboard and the portal is very well rounded including mobile interaction directly within the application. Together, ITSM and Clientele allow everyone in the company to view the full product life cycle from sales, to services, to support, including integration with Epicor Financials and Epicor for Service Enterprises (E4SE). "The Epicor ITSM system continues to have the best combination of features at the right price point," he said.

One of the biggest benefits of Epicor ITSM is the core application based on Microsoft Visual Studio .NET and the Microsoft. NET framework. "Microsoft® SQL Server® 2012 requires no additional hardware which makes customizing and upgrading easy for Jenzabar," Wolfe said. "Server overhead is limited because of the minimal system resources needed to run the application."

"With changing roles and responsibilities and increasing pressure for IT to align with business initiatives, Epicor ITSM delivers superior performance for our customers," said Malcolm Fox, vice president, product marketing at Epicor. "Supporting critical IT elements, this release offers enhanced configurability and upgraded tools to deliver an integrated portal experience for end-users."

IT Core Platform to Inspire Business Agility
Epicor ITSM solutions provide IT departments the ability to cost-effectively manage the strategic deployment of IT resources and assets. Epicor ITSM 2013 delivers enhanced service catalog management, self-service portals and developments focused on compatibility certification with the latest Microsoft® products, including synchronizing activities with Microsoft Exchange appointments. Additionally, the release provides enhanced features to support material requests along with overall user experience and user interface (UX/UI) improvements.

Epicor ITSM 2013 is currently available in English (US), English (UK), Dutch, French, German, Spanish, Swedish, Chinese Simplified, Chinese Traditional, Russian, Polish, Estonian, Greek, Hungarian and Brazilian.

About Epicor Software Corporation
Epicor Software Corporation is a global leader delivering inspired business software solutions to the manufacturing, distribution, retail and services industries. With over 40 years of experience serving small, midmarket and larger enterprises, Epicor has more than 20,000 customers in over 150 countries. Epicor enterprise resource planning (ERP), retail management software, supply chain management (SCM), and human capital management (HCM) enable companies to drive increased efficiency and improve profitability. With a history of innovation, industry expertise and passion for excellence, Epicor provides the single point of accountability that local, regional and global businesses demand. The Company's headquarters are located in Dublin, California, with offices and affiliates worldwide. For more information, visit

Follow Epicor on Twitter @Epicor, @EpicorUK, @EpicorEMEA, @EpicorANZ, @EpicorLAC, @Epicor_Retail, @Epicor_DIST, @EpicorPrcsMFG and Facebook.

Epicor, Epicor ITSM and the Epicor logo are trademarks or registered trademarks of Epicor Software Corporation in the United States and other countries. Microsoft and SQL Server are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation.

Contact Information

  • Contact:
    Rachel Smith
    Senior Specialist, Public Relations
    Epicor Software Corporation
    + 1 949 585 4016