SOURCE: Experian QAS

Experian QAS

September 28, 2010 08:30 ET

J&P Cycles Purchases Experian QAS Software to Enhance Customer Service

Retailer Rolls Out Address Verification on Website to Prevent Undeliverable Packages

BOSTON, MA--(Marketwire - September 28, 2010) -  Experian® QAS®, a leading provider of address verification software and services, today announced that J&P Cycles, the world's largest aftermarket motorcycle parts and accessories store, has rolled out QAS Pro Web on its ecommerce site and has purchased QAS Pro for its call center. The products are expected to reduce undeliverable packages, diminish returned mail and prevent duplicate addresses.

"Our main focus is customer service," said Tim Barcz, senior manager of ecommerce at J&P Cycles. "We want to make sure that when you order a product from us, you get that package in a timely fashion. We see address verification as one more piece of the customer service pie to help us ensure customer satisfaction."

In addition to accurate package delivery, J&P Cycles expects the Experian QAS products to ensure the accuracy of addresses entering the database, preventing duplicates, saving costs and increasing the delivery of marketing pieces.

"Inaccurate addresses collected on the ecommerce site or call center hurt customer service efforts and ultimately damage customer retention," said David Northridge, vice president of client retention, Experian QAS. "By collecting accurate contact information, retailers can improve the customer shopping experience, but perhaps more importantly, continue to connect with those customers and promote cross-sell and up-sell opportunities in the future."

About Experian QAS
Experian QAS is an address data quality software pioneer. The company's products capture, validate, cleanse, standardize and enrich customer contact information. Established in 1990 with offices throughout the United States, Europe and Asia Pacific, Experian QAS provides data validation software and services to more than 10,000 customers worldwide in retail, education, health care, insurance, finance, government and other sectors. For more information, visit http://www.qas.com.

About Experian Marketing Services
Experian Marketing Services delivers best-in-breed data, analytics and platforms into multiple regions around the globe. It is focused on helping marketers more effectively target and engage their best customers through email, digital advertising, customer data management, customer and competitive insight, data enrichment and list rental, modeling and analytics, and strategic consulting. Through these capabilities, Experian Marketing Services enables organizations to encourage brand advocacy, create measurable return on investment and significantly improve the lifetime value of their customers.

About Experian
Experian is the leading global information services company, providing data and analytical tools to clients in more than 90 countries. The company helps businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. Experian also helps individuals to check their credit report and credit score and protect against identity theft.

Experian plc is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 index. Total revenue for the year ended March 31, 2010, was $3.9 billion. Experian employs approximately 15,000 people in 40 countries and has its corporate headquarters in Dublin, Ireland, with operational headquarters in Nottingham, UK; Costa Mesa, California; and São Paulo, Brazil.

For more information, visit http://www.experianplc.com.

Experian and the marks used herein are service marks or registered trademarks of Experian Information Solutions, Inc. Other product and company names mentioned herein may be the trademarks of their respective owners.

Contact Information

  • Contact:

    Erin Haselkorn
    Experian QAS Public Relations
    1 617 385 6700
    Email Contact