SOURCE: Kaidara Software

May 04, 2005 09:00 ET

Kaidara Adds Educational Assessment Provider to Its Client Roster

Kaidara's Case-Based Reasoning Technology and Multiple Search Capabilities Address Critical Requirements for Pearson Educational Measurement

LOS ALTOS, CA -- (MARKET WIRE) -- May 4, 2005 -- Kaidara Software, Inc. today announced that Pearson Educational Measurement (PEM), the largest comprehensive provider of educational assessment solutions, has selected Kaidara's flagship product, Kaidara Advisor, a Knowledge Management system, to cost-effectively manage its product support service. With Kaidara Advisor, PEM aims to increase customer satisfaction and employee productivity by providing efficient customer support and service to the state and local agencies, educators, and publishing companies its call center team currently supports.

PEM's customer support team addresses complex, technical issues for a variety of educational assessment products and services. PEM intends to create an extensive knowledge base with Kaidara, enabling the customer support team to leverage subject-matter experts to quickly resolve issues.

"Being responsive to customer inquiries and providing exceptional customer service is a top priority for Pearson Educational Measurement," stated Darice Keating, vice president of program management for Pearson Educational Measurement. "Kaidara will be instrumental in enabling our support team to leverage our vast knowledge base to rapidly address complex questions and deliver the highest quality of service that sets us apart in the marketplace."

Rapid Time to Deploy and Robust Functionality Addresses Key Requirements

After conducting an extensive evaluation of solutions in the market, PEM selected Kaidara for its functionality, Case-Based Reasoning technology, multiple search capabilities and its ability to meet the company's needs.

"Pearson Educational Measurement has been highly successful because they understand the value of providing continuous customer service improvements and efficiencies," stated Bob Tatemichi, vice president of sales & marketing North America for Kaidara. "We are pleased to be selected as the solution of choice for Pearson Educational Measurement and look forward to supporting their efforts to continue attaining excellence in customer service."

About Pearson Educational Measurement

Pearson Educational Measurement, the largest comprehensive provider of educational assessment products, services and solutions, helps states and large school districts meet the requirements of education reform while using testing and assessment to promote learning. As a pioneer, PEM has been a trusted partner in district, state and national assessments for more than 50 years.

PEM's full-service offerings for K-12 and other assessment organizations include PEMSolutions™ (Pearson Educational Measurement Solutions) for custom assessments, both online and on paper; PASeries™ (Progress Assessment Series) for formative assessments; Perspective™ for performance reporting; and a wide range of data warehousing and other educational assessment products and services. Pearson Educational Measurement operates as a business of Pearson Education, the world's largest education company.

For more information on Pearson Educational Measurement, visit the website at

About Kaidara, Inc.

Kaidara is an award-winning developer of software solutions which harness the experience and know-how within an organization to streamline resolution of complex questions and problems and reduce costs associated with delivering customer service. By automating the creation and maintenance of a knowledge repository, Kaidara's technology increases overall customer satisfaction, reducing the costs of collecting, retaining and reusing knowledge within service infrastructures such as websites, call centers, field service staff, interactive voice response units, email and other contact points. The company's solutions are deployed at leading global firms in the automotive, high technology, and manufacturing industries including DaimlerChrysler, Cisco, NEC and National Semiconductor. For more information, please visit:

Kaidara Advisor, Kaidara Studio, and Kaidara Text2Data are trademarks of Kaidara Corporation. All other trademarks and company names mentioned are the property of their respective owners.

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