SOURCE: KANA Software, Inc.

KANA Software, Inc.

May 28, 2013 08:00 ET

KANA Announces Connect Customer Conference Dates and Locations, Opens Registration

World's Best Known Brands and Leading Public Sector Entities to Convene in North America and Europe This September to Explore Best Practices and Advance Customer Service Strategies

SUNNYVALE, CA--(Marketwired - May 28, 2013) - KANA Software, Inc., a global leader in customer service solutions used by more than 900 organizations worldwide, today opened registration for its annual KANA Connect customer conferences with an exciting and educational agenda expected to attract delegates in record numbers. KANA Connect 2013 conferences will be held September 15 -18 at Loews New Orleans Hotel in New Orleans, United States; September 24 at Fort Voordorp in Groenekan, the Netherlands; and September 26 at Old Trafford in Manchester, United Kingdom.

Customers are invited to register now at www.kana.com/KANAConnect2013/na,  http://nl.kana.com/KANAConnect2013/nl/ and www.kana.com/KANAConnect2013/uk respectively, where agenda and venue details are already available. Early Bird registration is open until June 30 for each conference. By registering early, delegates can take advantage of registration savings, and organizations registering three attendees during the early bird period will receive two additional free registrations.

KANA Connect attendees benefit from keynote presentations, product- and industry-specific session tracks, a comprehensive solution showcase and hands-on educational labs delivered by an extensive list of celebrity speakers, industry thought leaders, KANA executives and product experts. A thorough agenda of learning opportunities spans the entire portfolio of KANA solutions, offering knowledge and tools that organizations can apply to evolve their business systems and processes, and drive consistent customer experiences that count. Delegates can also take advantage of substantial networking opportunities and executive one-on-one meetings.

"Interacting with our customers in the highly personalized environment that KANA Connect offers is absolutely the best way we can help them to design and deliver the right customer experience strategies for engaging with and serving their own customers in the 24/7 global marketplace," said Mark Duffell, President and CEO. "KANA Connect targets the increasingly omni-channel world of customer service, focusing on how Web, mobile and social technologies are creating challenges and opportunities for commercial and public sector organizations alike. A tremendous amount of valuable knowledge will be shared that attendees will be able to bring back to their workplace to gain the most benefit out of their KANA solutions."

About KANA Software
KANA understands the value of great Customer Service experiences. We know every channel through which a customer communicates with -- and about -- your brand. We provide on-premises and cloud solutions for large enterprises and mid-market organizations, and by unifying and maintaining context for customer journeys across agent, Web, social and mobile experiences, KANA solutions have reduced handling time, increased resolution rates and improved net promoter scores (NPS) at more than 900 enterprises -- including many of the Fortune 500 and more than 250 government agencies. At KANA, we help create differentiated and personalized customer experiences that count.

KANA is based in Silicon Valley, California and has offices worldwide. For more information visit www.kana.com, phone +1 800-737-8738, and follow KANA on Twitter @KANAsoftware.

KANA is a registered trademark of KANA Software, Inc. All other company and product names may be trademarks of their respective owners.

Contact Information

  • Contact:
    Ryan Zuk
    KANA Software, Inc.
    +1 626 275 7625
    Email Contact

    Erin Lutz
    Lutz PR for KANA Software, Inc.
    +1 949 293 1055
    Email Contact