March 19, 2013 05:00 ET

KANA Announces Speaker Lineup for CITIZEN 2013, the Industry's Premier Digital Citizen Engagement and Government Service Event

Industry Experts Slated to Speak Include Martha Lane Fox, UK Digital Champion at the Cabinet Office and Chair for the Go On UK Initiative

GLASGOW, SCOTLAND--(Marketwire - Mar 19, 2013) - KANA Software, Inc., a global leader in customer service solutions delivered on-premise or in the cloud and used by more than 900 organizations worldwide, today, including 250 government bodies and half of the Global 100, announced the speaker lineup for the CITIZEN 2013: Next-Generation Citizen Engagement Conference, June 13 in London.

Now in its second year, the conference will showcase how citizen interaction with government is evolving -- how new communication channels such as social and mobile media are being adopted and what public bodies must do to embrace them against a backdrop of continuing austerity measures and the need to generate multi-million £ savings. The conference will draw upon the experience of civil servants, policy makers, bloggers and market watchers to address the themes of effective channel shift, engaging with the digital citizen, and achieving cost savings.

Keynote speakers scheduled at CITIZEN 2013 include Martha Lane Fox, the UK digital champion at the Cabinet Office and chair for the Go On UK initiative, a coalition of public and private sector partners that are helping millions of people and organizations online. Other featured speakers include Stephen Roberts, managing director of Kable; Elizabeth Linder, politics and government specialist, Facebook; and Antonio Acuna, head of at the Cabinet Office.

David Moody, KANA's head of worldwide product strategy, Public Sector, will lead a panel addressing "Big Data -So What?", at 10:45 a.m. BST, June 13. Regarded as one of the industry's foremost experts on public sector CRM, Moody has worked with some of the best known government agencies to improve citizen engagement and transparency while addressing cost issues to implement new technologies. In the panel discussion, Moody will be joined by Hadley Beeman, founder of LinkedGov and technology policy advisor; and Chris Osborne, expert advisor in Big Data, to deliberate the opportunities and challenges of Big Data in Government.

The CITIZEN 2013 Conference takes place June 13 from 9 a.m. to 4:30 p.m. BST in London at the Park Plaza Westminster Bridge Hotel. Attendees from the public sector involved in IT or digital transformation are encouraged to register early for a limited number of free tickets. Alternatively, participants may access a live video stream of the event. For more information, please visit CITIZEN 2013. To view the session videos from last year's conference, visit here.

CITIZEN 2013 is sponsored by KANA, whose customers include 250 government entities around the world that utilize KANA Lagan technology accessed by more than 70 million citizens, and is regarded as the leader in the Government CRM space in Australia, the United Kingdom and the United States.

About KANA Software
KANA makes every customer experience a good experience. A global leader in customer service solutions delivered on-premise or in the cloud, KANA lets organizations take complete control over customer service interactions, so they can take care of customers, while managing costs and reinforcing brand. By unifying and maintaining context for customer journeys across agent, web, social and mobile experiences, KANA solutions have reduced handling time, increased resolution rates and improved net promoter score (NPS) at more than 900 enterprises, including half of the Global 100 and more than 250 government agencies. KANA is based in Silicon Valley, California and has offices worldwide.

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Contact Information

  • Contact:
    Erin Lutz
    Lutz PR for KANA Software, Inc.
    +1 949 293 1055
    Email Contact