August 30, 2011 16:00 ET

KANA Continues Strong Recruitment Drive in Belfast, Northern Ireland

On Track to Fill Over a Hundred New Jobs in the United Kingdom

SUNNYVALE, CA--(Marketwire - Aug 30, 2011) - KANA Software, Inc., a world leader in software solutions for Service Experience Management (SEM), today confirmed that it is on track to fill its planned target of more than a hundred high-quality jobs at its European headquarters in Belfast, Northern Ireland.

"Belfast is a tremendous place to source and develop the talent required to deliver our next-generation technology solutions to our growing and increasingly global list of customers," said Mark Duffell, CEO of KANA. "We are experiencing heightened demand for our solutions in both the public and private sector and expect to support our growth in large part through a continued commitment to invest in our Belfast operations."

KANA Software specializes in enabling technology that empowers customer service managers to take complete control over the entire customer experience. Its November 2010 acquisition of Lagan Technologies, a global leader in government-to-citizen (G2C) solutions, resulted in a £7 million (US $11.5 million) investment in Lagan's Belfast headquarters to support the combined companies' growth trajectory. Lagan continues as an important brand within the KANA portfolio, and the merger and related expansion plans have been instrumental in bringing new solutions to KANA customers in the public sector.

"We have been very impressed by the high calibre of candidates that we have seen to date, and although we are on track with our recruitment program, the search for talent continues," said Jeff Wylie, General Manager, International Operations at KANA. "The Lagan business has continued to trade well since the combination with KANA leading to new business with customers such as the City of Ottawa in Canada, Brisbane City Council in Australia, and the City of Derby in the UK. This success means that we have a number of roles yet to be filled across multiple disciplines including software development, support and consulting services."

About KANA Software
KANA makes every customer experience a good experience. As the leader in Service Experience Management (SEM), KANA gives managers total control over the customer service process, so they can take care of their brand while taking care of their customers. By unifying and adapting customer journeys across the contact center, web site and social community, KANA's solutions have reduced handling time, increased resolution rates and improved Net Promoter Score (NPS) at more than 600 enterprises, including half of the Global 100 and more than 200 government agencies. KANA is based in Silicon Valley and has offices worldwide. For more information, visit

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Contact Information

  • Contact:
    Vikas Nehru
    KANA Software, Inc.
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